Summary
Overview
Work History
Education
Skills
Websites
Executivebackground
Accomplishments
Roles
Personal Information
Timeline
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Gerald Byrne

Chief Revenue Officer (CRO) | HCM
Dublin

Summary

Dynamic and results-oriented Chief Revenue Officer (CRO) and experienced Board Member with a proven track record of driving revenue growth, optimizing go-to-market strategies, and scaling businesses in highly competitive markets. With over 20 years of experience in leading global sales, marketing, and customer success teams, I have consistently delivered strong financial performance and spearheaded digital transformation initiatives across diverse industries, including SaaS, HCM, Remote Support, AI, and cybersecurity.

As a trusted advisor to the board, I leverage a strategic mindset and deep business acumen to guide high-level decision-making, shape corporate governance, and ensure alignment between long-term vision and operational execution. Adept at forming key partnerships, managing P&L, and fostering a culture of accountability, I am committed to enhancing enterprise value and shareholder returns.

  • Revenue Growth: Led Ciphr to achieve 15% YoY revenue growth through data-driven sales and marketing strategies.
  • Market Expansion: Successfully entered and expanded markets across EMEA and North America, growing client base by 85%.
  • Board Expertise: Provided strategic oversight and governance to Ciphr, driving key initiatives in digital transformation and M&A activity.

Overview

23
23
years of professional experience

Work History

Chief Revenue Officer | Board Member

Ciphr
04.2023 - Current

As the CRO, I lead revenue generation strategies across all channels, driving sustainable growth and market expansion within the HCM industry across the UK. My role encompasses aligning sales, marketing, and customer success teams to create a unified approach for customer acquisition, retention, and maximizing lifetime value. I collaborate closely with executive leadership to shape go-to-market strategies, oversee performance metrics, and ensure the delivery of tailored solutions that meet the evolving needs of mid-market UK businesses in managing their workforce effectively.

Key Responsibilities:

Spearheading sales and marketing strategies to accelerate growth in the HCM sector.
Establishing scalable processes for revenue growth across new and existing markets.
Building and leading high-performing teams in sales, marketing, and customer success.
Partnering with product teams to ensure solutions meet market demand.
Driving long-term customer relationships and improving customer lifetime value.
Analyzing revenue data to optimize performance and guide strategic decisions.

VP of Sales – Remote support | Password Management | AI | Collaboration tools - EMEA

GoTo | LogMeIn | Citrix
09.2014 - 03.2023

As the VP of Sales for EMEA, I lead strategic growth and revenue generation across Europe, the Middle East, and Africa. My role involves driving sales for cutting-edge remote support tools, password management solutions, and AI technologies. I focus on building and managing high-performing teams that deliver tailored solutions to meet the diverse needs of businesses, from SMBs to enterprise clients.
Enterprise Sales Leadership - Experience leading large sales teams across multiple regions, focusing on enterprise-level deals both as a direct customer or through partners.
Cybersecurity & Password Management - In-depth knowledge of cybersecurity solutions, with a focus on password management tools and identity access management (IAM).
Remote Support Solutions - Experience selling remote support tools and technology that enhance remote workforce efficiency.
AI & Automation - Familiarity with AI-driven sales strategies and AI-enhanced tools like chatbots, automated support, or AI-driven analytics for improving client outcomes.
Go-to-Market Strategy - Developing and executing regional GTM strategies for launching new products and expanding market presence.
Channel Sales Management - Building and managing partnerships with local distributors, resellers, and VARs across EMEA.
Customer Success & Retention - Expertise in post-sales customer relationship management, ensuring customer satisfaction and driving renewals and upsell opportunities.
Solution Selling: A consultative approach to selling complex technical solutions that solve specific customer pain points.
Sales Analytics & Forecasting - Data-driven decision-making skills, including sales pipeline management and forecasting.
Strategic Partnerships & Alliances - Ability to forge key partnerships with tech companies, service providers, and integrators across EMEA.
Digital Transformation - Experience helping businesses adopt digital tools for remote support, secure access, and AI-enhanced workflows.

LogMeIn – EMEA Senior Director: Partners & Alliances

GoTo | LogMeIn
11.2018 - 12.2020

Accomplished Senior Director with extensive experience leading partner and alliance strategies across the EMEA region. Known for building and scaling robust ecosystems of strategic partnerships, resellers, and channel alliances that drive significant revenue growth. Adept at fostering long-term relationships with global partners and aligning joint go-to-market strategies to maximize market penetration, revenue, and brand presence. Proven success in establishing mutually beneficial collaborations with technology service providers and value-added resellers (VARs), enabling new market opportunities and increasing competitive advantage.

LogMeIn – EMEA Sales Director: Partners & Alliances

01.2017 - 10.2018

Citrix Online (merged with LogMeIn) - Senior Sales Manager

Citrix
09.2014 - 12.2016

Proven leader with a strong track record of driving enterprise customer acquisition in highly competitive markets. Specializes in building and executing comprehensive acquisition strategies that target large, complex organizations, driving significant revenue growth and market share expansion. Skilled in managing high-performing sales teams, developing tailored value propositions, and leveraging data-driven insights to enhance pipeline efficiency and deal closure rates. Adept at fostering long-term relationships with C-level executives and decision-makers to ensure alignment with enterprise needs.

Global Transformation & Operations Senior Manager

Dell EMC
12.2011 - 05.2014

Innovative and strategic Global Transformation Leader with extensive experience driving large-scale transformation initiatives for Dell across consumer and SMB global markets. Specializes in leading complex digital transformation projects, reengineering business processes, and aligning global teams to deliver sustainable performance improvements. Known for spearheading organizational change, implementing cutting-edge technology solutions, and fostering customer-centric cultures that enhance operational efficiency and unlock new revenue streams.

Dell Technologies

12.2001 - 05.2014

EMEA Snr. Product Marketing Manager (PMM)

11.2009 - 11.2011

EMEA Alliance & Partner Leader – Head of Sales

02.2007 - 10.2009

UK&I Enterprise & Public Customers: New Business Leader

02.2005 - 01.2007

Enterprise Customers Sales Manager: Scotland

11.2003 - 01.2005

UK Business Development Manager – SMB Customers

12.2001 - 10.2003

Education

Skills

Revenue & Profit Growth

Sales & Marketing Leadership

Go-to-market Strategy

Cross-functional Team Leadership

New Market Expansion

Data-driven Decision Making

Global Cross-Functional Team Leadership

Culture Change

Customer Retention

Negotiation

Financial Planning and Analysis (FP&A)

Customer Acquisition

Executivebackground

Dynamic and results-oriented Chief Revenue Officer (CRO) and experienced Board Member with a proven track record of driving revenue growth, optimizing go-to-market strategies, and scaling businesses in highly competitive markets. With over 20 years of experience in leading global sales, marketing, and customer success teams, I have consistently delivered strong financial performance and spearheaded digital transformation initiatives across diverse industries, including SaaS, HCM, Remote Support, AI, and cybersecurity. As a trusted advisor to the board, I leverage a strategic mindset and deep business acumen to guide high-level decision-making, shape corporate governance, and ensure alignment between long-term vision and operational execution. Adept at forming key partnerships, managing P&L, and fostering a culture of accountability, I am committed to enhancing enterprise value and shareholder returns. Revenue Growth: Led Ciphr to achieve 15% YoY revenue growth through data-driven sales and marketing strategies. Market Expansion: Successfully entered and expanded markets across EMEA and North America, growing client base by 85%. Board Expertise: Provided strategic oversight and governance to Ciphr, driving key initiatives in digital transformation and M&A activity.

Accomplishments

Achieved Presidents club most recently in GoTo for the years performance 2018, 2019, 2020 & 2021.

Roles

  • Chief Revenue Officer (CRO), HCM, Spearheading sales and marketing strategies to accelerate growth in the HCM sector., Establishing scalable processes for revenue growth across new and existing markets., Building and leading high-performing teams in sales, marketing, and customer success., Partnering with product teams to ensure solutions meet market demand., Driving long-term customer relationships and improving customer lifetime value., Analysing revenue data to optimise performance and guide strategic decisions
  • VP of Sales - Remote support | Password Management | AI | Collaboration tools - EMEA, GoTo (previously LogMeIn & Citrix), Scaled businesses from start-up growth to established $60m annual SaaS business, Experienced leader managing cross functional teams supporting Mid-Market, Enterprise & SoHo customers, customer success, support, product marketing and operations leadership., Created the vision, strategy and goals to deliver $20m of incremental bookings in a year., Established successful leader of direct & indirect sales organizations., Delivered 200% growth across Mid-Market customer base in SER & the Nordics., Experienced in leading teams selling Security, AI, Collab & Remote Support SaaS products.

Personal Information

Hobbies: Enjoy spending time with my young family (I have a son & daughter who keep me busy!), Keen chef whilst trying to stay Fit.

Timeline

Chief Revenue Officer | Board Member

Ciphr
04.2023 - Current

LogMeIn – EMEA Senior Director: Partners & Alliances

GoTo | LogMeIn
11.2018 - 12.2020

LogMeIn – EMEA Sales Director: Partners & Alliances

01.2017 - 10.2018

VP of Sales – Remote support | Password Management | AI | Collaboration tools - EMEA

GoTo | LogMeIn | Citrix
09.2014 - 03.2023

Citrix Online (merged with LogMeIn) - Senior Sales Manager

Citrix
09.2014 - 12.2016

Global Transformation & Operations Senior Manager

Dell EMC
12.2011 - 05.2014

EMEA Snr. Product Marketing Manager (PMM)

11.2009 - 11.2011

EMEA Alliance & Partner Leader – Head of Sales

02.2007 - 10.2009

UK&I Enterprise & Public Customers: New Business Leader

02.2005 - 01.2007

Enterprise Customers Sales Manager: Scotland

11.2003 - 01.2005

Dell Technologies

12.2001 - 05.2014

UK Business Development Manager – SMB Customers

12.2001 - 10.2003

Gerald ByrneChief Revenue Officer (CRO) | HCM