Minitab
Gerald Chukwumalume
Msc. Product Design Control Student
Dooradoyle,LK
Summary
An MSc student in Product Design Control with 3+ years of experience in both biomedical device and food production industries, currently pursuing a green belt in Lean Six Sigma. Outstanding problem-solving, communication and analytical skills. Motivated to learn, grow and excel in the medical device industry.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Reprocessing Associate
Johnson and Johnson Vision Care
Limerick
2022.02 - 2022.10
- Collaborated with team members to achieve target results while conforming to current good manufacturing practices and good documentation practices.
- Participated in pre-qualification of new line, taking into account re-occurring issues and sending finished products to quality control for analysis.
- Adhered to good documentation practices as required in highly regulated industries with integrity, ensuring that proper checks are done and signing off on lots.
- Reported non-conformances to Quality Assurance and took part in corrective and preventive actions in line with the quality management system in Vision care Ireland.
- Carried out visual quality control checks on finished product to ensure high consistency in quality of product that gets to customer.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment and carried out general house keeping duties.
Customer Support Representative
Virgin Media Ireland
Limerick
2021.08 - 2022.02
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Quality Control Technician
Onyx Rice Mill
Bida
2016.02 - 2020.07
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Education
Master of Science - Product Design Control
Technological University of Shannon
Limerick 2022.09 - Current
Bachelor of Science - Process And Engineering Management
Technological University of Shannon
Limerick 2020.09 - 2021.05
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic
Kaduna, Nigeria 2009.09 - 2014.05
Ordinary National Diploma - Chemical Engineering
Federal Polytechnic Bida
Bida, Nigeria 2006.10 - 2008.09
Skills
Decision-Making
Affiliations
Engineers Ireland
Nigerian Society of Chemical Engineers
Certification
Six Sigma Green Belt (in view)
Software
Microsoft Office
Solidworks
Timeline
Six Sigma Green Belt (in view)
2022-12
Master of Science - Product Design Control
Technological University of Shannon
2022.09 - Current
Reprocessing Associate
Johnson and Johnson Vision Care
2022.02 - 2022.10
Customer Support Representative
Virgin Media Ireland
2021.08 - 2022.02
Bachelor of Science - Process And Engineering Management
Technological University of Shannon
2020.09 - 2021.05
Quality Control Technician
Onyx Rice Mill
2016.02 - 2020.07
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic
2009.09 - 2014.05
Ordinary National Diploma - Chemical Engineering
Federal Polytechnic Bida
2006.10 - 2008.09
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