Minitab
Gerald Chukwumalume
Msc. Product Design Control Student
Dooradoyle,LK
Summary
An MSc student in Product Design Control with 3+ years of experience in both biomedical device and food production industries, currently pursuing a green belt in Lean Six Sigma. Outstanding problem-solving, communication and analytical skills. Motivated to learn, grow and excel in the medical device industry.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Reprocessing Associate
Johnson and Johnson Vision Care
Limerick
02.2022 - 10.2022
- Collaborated with team members to achieve target results while conforming to current good manufacturing practices and good documentation practices.
- Participated in pre-qualification of new line, taking into account re-occurring issues and sending finished products to quality control for analysis.
- Adhered to good documentation practices as required in highly regulated industries with integrity, ensuring that proper checks are done and signing off on lots.
- Reported non-conformances to Quality Assurance and took part in corrective and preventive actions in line with the quality management system in Vision care Ireland.
- Carried out visual quality control checks on finished product to ensure high consistency in quality of product that gets to customer.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment and carried out general house keeping duties.
Customer Support Representative
Virgin Media Ireland
Limerick
08.2021 - 02.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Quality Control Technician
Onyx Rice Mill
Bida
02.2016 - 07.2020
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Education
Master of Science - Product Design Control
Technological University of Shannon
Limerick 09.2022 - Current
Bachelor of Science - Process And Engineering Management
Technological University of Shannon
Limerick 09.2020 - 05.2021
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic
Kaduna, Nigeria 09.2009 - 05.2014
Ordinary National Diploma - Chemical Engineering
Federal Polytechnic Bida
Bida, Nigeria 10.2006 - 09.2008
Skills
Decision-Making
Teamwork and Collaboration
PPE Compliance
Written Communication
Analytical Skills
Excellent attention to detail
Highly Dependable
Fast Learner
Affiliations
Engineers Ireland
Nigerian Society of Chemical Engineers
Certification
Six Sigma Green Belt (in view)
Software
Microsoft Office
Solidworks
Timeline
Six Sigma Green Belt (in view)
12-2022
Master of Science - Product Design Control
Technological University of Shannon
09.2022 - Current
Reprocessing Associate
Johnson and Johnson Vision Care
02.2022 - 10.2022
Customer Support Representative
Virgin Media Ireland
08.2021 - 02.2022
Bachelor of Science - Process And Engineering Management
Technological University of Shannon
09.2020 - 05.2021
Quality Control Technician
Onyx Rice Mill
02.2016 - 07.2020
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic
09.2009 - 05.2014
Ordinary National Diploma - Chemical Engineering
Federal Polytechnic Bida
10.2006 - 09.2008