Georgia Robinson
Dublin,Ireland
Summary
Dynamic professional with a strong foundation in customer service and complaint resolution, adept at call handling and CRM systems. Demonstrates excellent communication skills, critical thinking, and problem-solving abilities, ensuring effective sales and upselling strategies. Proficient in Microsoft Office with proven time management skills and the ability to work under pressure. Committed to teamwork and leadership, aiming to leverage these competencies in a challenging role that fosters professional growth.
Overview
7
7
years of professional experience
Work history
Customer Service Call Centre Agent
AA Insurance
01.2026 - 04.2026
- Handle high volumes of inbound and outbound calls, assisting customers with insurance queries, policy updates, and claims support.
- Provide clear and accurate information on products, services, and coverage options.
- Resolve customer issues efficiently while maintaining a professional and empathetic approach.
- Update and manage customer records using internal systems with strong attention to detail.
- Meet and exceed KPIs including call handling time, customer satisfaction, and sales targets.
- Identify opportunities to upsell and cross-sell relevant insurance products.
- Collaborate with team members to improve service delivery and share best practices.
Receptionist / Front of House
Sam's Barbers
04.2022 - 01.2026
- Welcomed clients and ensured a positive first impression.
- Managed bookings, walk-ins, and scheduling.
- Handled enquiries and provided service information.
- Processed payments and maintained accurate records.
- Managed product sales and upselling.
- Resolved customer issues and maintained relationships.
- Assisted with admin, stock, and inventory tasks.
Barista
Draiocht Cafe
01.2022 - 04.2022
- Prepared and served beverages to high standards.
- Delivered excellent customer service in a busy environment.
- Handled transactions and maintained accuracy.
- Assisted with food prep and hygiene standards.
- Supported stock control and daily operations.
Bar Staff and Waitress
Wetherspoons
04.2019 - 01.2022
- Delivered fast and professional service in a high-volume environment.
- Took orders accurately and ensured customer satisfaction.
- Handled cash and card transactions.
Education
Junior & Leaving Certificate - Business, English, Maths, Accounting, History, Irish & Linked Modules
Hartstown Community School
DublinSkills
- Excellent Communication Skills
- Customer Service & Complaint Resolution
- Call Handling & CRM Systems
- Sales & Upselling
- Microsoft Office
- Time Management
- Ability to Work Under Pressure
- Critical Thinking & Problem Solving
- Teamwork & Leadership
Additional Information
Languages: English
References
Available upon request
Courses
Content Creation, Dublin Town (2025)
Timeline
Customer Service Call Centre Agent
AA Insurance
01.2026 - 04.2026
Receptionist / Front of House
Sam's Barbers
04.2022 - 01.2026
Barista
Draiocht Cafe
01.2022 - 04.2022
Bar Staff and Waitress
Wetherspoons
04.2019 - 01.2022
Junior & Leaving Certificate - Business, English, Maths, Accounting, History, Irish & Linked Modules
Hartstown Community School