George Adun
Customer Assistant
Edinburgh
Summary
Committed and driven BSc Architectural Technology Graduate with 6+ years of experience as a customer service team member. Strong multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
CUSTOMER SERVICE ASSISTANT
TESCO
Cork
12.2016 - 02.2023
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Understanding the needs and requirements of customers
- Continually reached or exceeded weekly sales targets
- Resolving customer complaints effectively
- Collaborated with other departments to guarantee customer satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed a number of incoming calls each day with utmost professionalism and knowledgeable service.
INTERN ARCHITECTURAL TECHNOLOGIST
Loïc DEHAYE ARCHITECTS
Cork
11.2019 - 02.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- I became skilled working in high pressure situations, problem solving, producing clear and consistent work, and collaborating with others.
- I regularly attended client meetings.
- Worked closely with other professionals such as building service engineers, contractors and quantity surveyors to learn and appreciate new skills.
SALES ADVISOR
DEBENHAMS
Cork
09.2018 - 06.2019
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Education
Bachelor of Science - Architectural Technology
Munster Technological University
Cork, Ireland 08.2016 - 05.2021
Leaving Certificate -
Douglas Community School
Cork, Ireland 08.2010 - 05.2016
Skills
Inbound and outbound calling
Documentation and reporting
Cash Handling
Complaint resolution
Technical Support
Stock management
Microsoft office
Effective communicator
Customer Service
Decision-Making
Organization and Time Management
Timeline
INTERN ARCHITECTURAL TECHNOLOGIST
Loïc DEHAYE ARCHITECTS
11.2019 - 02.2020
SALES ADVISOR
DEBENHAMS
09.2018 - 06.2019
CUSTOMER SERVICE ASSISTANT
TESCO
12.2016 - 02.2023
Bachelor of Science - Architectural Technology
Munster Technological University
08.2016 - 05.2021
Leaving Certificate -
Douglas Community School
08.2010 - 05.2016