Geoffrey Cashman
Cork
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Director/Owner
Tara's Tea Room LTD
Cork
2013.10 - 2026.01
- Oversaw daily operations to ensure a seamless customer experience at the tea room.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Trained and mentored staff on customer service best practices and product knowledge.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Restaurant Manager
Amicus Restaurant
Cork
2008.11 - 2013.09
- Managed daily operations of a busy dining environment.
- Supervised staff to ensure exceptional customer service.
- Trained new employees on restaurant policies and procedures.
- Maintained inventory levels and ordered supplies as needed.
- Implemented health and safety regulations within the restaurant.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved conflicts among employees in an effective manner.
Sales/Photographer
John Sheehan Photography
Cork
2007.11 - 2008.10
- Captured high-quality images for various events and client needs.
- Provided exceptional customer service to ensure a positive client experience.
- Responded promptly to customer inquiries regarding product availability or service details via email or phone calls.
- Negotiated pricing with vendors for materials needed for photoshoots.
- Participated in team meetings to discuss ideas and strategies for increasing sales and profitability of business.
- Explained price and package details to customers.
Construction Worker
Giovanni
Siena
2007.01 - 2007.08
- Operated heavy machinery for various construction projects efficiently.
- Followed safety protocols to maintain a secure work environment.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
Restaurant Supervisor
Curran's Restaurant
Cork
2000.05 - 2006.12
- Supervised daily restaurant operations and ensured smooth service flow.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Established good customer relations and excellent service to build and retain loyal customers.
Education
Diploma - Media Studies/Photography
St John's College
Cork City2000-01
Leaving Cert -
Colaiste An Chroi Naofa
Carrignavar Cork1999-01
Skills
- Operations management
- Marketing strategy
- Staff training
- Compliance oversight
- Vendor negotiation
- Customer relationship management
- Team leadership
- Problem solving
- Budget management
- Business administration
Timeline
Director/Owner
Tara's Tea Room LTD
2013.10 - 2026.01
Restaurant Manager
Amicus Restaurant
2008.11 - 2013.09
Sales/Photographer
John Sheehan Photography
2007.11 - 2008.10
Construction Worker
Giovanni
2007.01 - 2007.08
Restaurant Supervisor
Curran's Restaurant
2000.05 - 2006.12
Diploma - Media Studies/Photography
St John's College
Leaving Cert -
Colaiste An Chroi Naofa