Gemma Forde
Nenagh,Tipperary
Summary
Compassionate professional with significant experience in providing home care support, focusing on enhancing quality of life for clients. Skilled in personal care, providing emotional support, and executing tailored care plans that promote independence and well-being. Committed to delivering empathetic and comprehensive care through strong communication and problem-solving abilities.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work History
Homecare Assistant
Myhomecare
Nenagh, Tipperary
03.2022 - 07.2024
- Implemented Person-Centered Care plans for 5/6 elderly clients each day.
- Demonstrated empathy towards client needs, promoting dignity at all times.
- Provided companionship for emotional support and social interaction to lonely seniors.
- Reported any deterioration in the client's wellbeing/ condition to the office.
- Liaised with the client's family members, healthcare professionals and office personal.
- Communicated via Mobile OneTouch App, telephone and email.
- Completed daily risk assessments, ensuring client safety.
- Dealt sensitively with end-of-life care scenarios, providing comfort during difficult times.
- Assisted senior clients with daily routines for improved quality of life.
- Hoist transfers.
- Catheter bag management.
Homecare Assistant
Comfort Keepers
Nenagh, Tipperary
09.2020 - 02.2022
- Established trusting relationship with clients.
- Provided personal care, maintaining dignity and respect.
- Report writing after each house call.
- Liaised with the client family members, healthcare professionals and office personal.
- Hoist assistance and transfers.
- Management of client catheter, stoma bag.
- Prompting medication.
- Cared for clients with mild, moderate, severe dementia.
Care of family member
Dementia Care
Nenagh, County Tipperary
06.2019 - 09.2020
- Assisted family member with mobility issues, enhancing their independence.
- Delivered personal care tasks to maintain dignity and hygiene for family member.
- Managed household chores whilst caring for family member, maintaining clean and comfortable living environment.
Homecare Assistant
Comfort Keepers
Nenagh, Tipperary
07.2018 - 06.2019
- Established trusting relationship with clients.
- Provided personal care, maintaining dignity and respect.
- Report writing after each house call.
- Liaised with the client family members, healthcare professionals and office personal.
- Hoist assistance and transfers.
- Management of client catheter, stoma bag.
- Prompting medication.
- Cared for clients with mild, moderate, severe dementia.
Senior Sales Advisor
Carraig Donn
Limerick , Tipperary
12.2007 - 05.2008
- Created indoor and window displays in line with company brand image and consumer needs, to generate sales.
- Assisted customers with product returns, utilizing opportunities to exchange items to maximize store revenue.
- Handled cash, POS and key holder.
- Provided exceptional customer service through effective use of communication and interpersonal skills, building strong customer relationships.
Sales Supervisor
Shaws of Limerick
Limerick, Co. Limerick
03.2007 - 11.2007
- Managed several departments within the store.
- Organized and delegated staff job tasks and breaks.
- Initiated new merchandising ideas within departments to increase sales in line with KPIs.
- Coached team members to meet and exceed weekly monthly sales targets through brand and merchandise initiatives.
- Cash management.
- Solely managed the store in manager's absence.
Sales Advisor
Wallis, Shaws Department Stores
Tralee, Kerry
09.2006 - 02.2007
- Supervised the fitting rooms and shop floor.
- Processed customer orders at POS.
- Answered customer telephone enquiries.
- Operated the till and handled cash.
Supervisor
YHA
Stratford-upon-Avon, Warwickshire, UK
08.2004 - 08.2006
- Managed daily planning of workplace operations, clearing communicating schedules and work tasks to staff.
- Trained, delegated, and instructed employees in food preparation and delivery.
- Planned and coordinated meals up to 130 guests.
- Monitored and ordered stock supplies.
- Operated POS.
Education
Epilepsy Awareness Certificate - Epilepsy Awareness & Amin of Buccal Midazolam
Healthcare Ireland
Online 10.2024 - 10.2024
ICDL - Computer Essentials, Word Documents, Spreadsheets, Presentations.
Ecollege.ie
Ireland 09.2023 - 12.2023
Employee of The Quarter - Recognition
Myhomecare.ie
Nenagh, Tipperary 01.2023 - 04.2023
Autism Spectrum Certificate - Autism Spectrum Disorder Early Years
The Open College
Online 08.2023
QQI 6 Minor Award - Mental Health
The Open College, Learning Centre, Online
Ireland 01.2023 - 03.2023
Dementia Care and Awareness Course - Dementia
The Open College, Learning Centre, Online
Ireland 01.2019 - 02.2019
QQI 5 Minor Award - Care of the Older Person
Comfort Keepers
Limerick 01.2019 - 02.2019
QQI 5 Minor Award - Care Skills
Comfort Keepers
Limerick 01.2019 - 02.2019
QQI 5 Major Award - Applied Social Studies and Healthcare
Nenagh College of Further Education
Nenagh, County Tipperary 09.2017 - 05.2018
BA Degree 2:1 - Business Management
Derby University
Derby, UK 09.2003 - 06.2004
Higher National Diploma - Hospitality Management
Derby University
Derby, UK 09.2000 - 06.2003
High School Diploma - Hospitality Services
Robert Pattinson School
North Hykeham, Licolnshire, UK 09.1996 - 06.1998
GCSEs - English, Math's, Theatre Studies, Geography, Art
Robert Pattinson School
North Hykeham, Lincolnshire, UK 09.1991 - 06.1996
Skills
- Flexibility
- Effective communication
- Interpersonal skills
- Sensitive & empathetic nature
- Emotional maturity
- Attention to detail
- Problem-solving skills
- Organizational skills
- Telephone support
- Remote support
- Salesforce & 365 knowledge
- Confidentiality management
Interests
HOBBIES/INTERESTS
March 2024 - Present: National Support & Referral Line Volunteer with Alone.
Helping answer queries from older people over the phone; accessing information for the older person as required; making referrals for Alone services; and logging all calls onto a computer system.
Feb 2017 - Feb 20018 Volunteer with Avista. Befriended and supported service users participating in recreational activities.
References
Manager Gavin Farmer
myhomecare.ie
Limerick Office
10/11 Steamboat Quay,
Dock Road, Limerick
recruitment@www.myhomecare.ie
Tel. 0870567315 / 01800 400 900
Teresa O'Gorman
Psychology Tutor
Nenagh College of Further Education
Nenagh
Co. Tipperary
togorman@tipperaryetb.ie
Tel. 06731525
Timeline
Epilepsy Awareness Certificate - Epilepsy Awareness & Amin of Buccal Midazolam
Healthcare Ireland
10.2024 - 10.2024
ICDL - Computer Essentials, Word Documents, Spreadsheets, Presentations.
Ecollege.ie
09.2023 - 12.2023
Employee of The Quarter - Recognition
Myhomecare.ie
01.2023 - 04.2023
QQI 6 Minor Award - Mental Health
The Open College, Learning Centre, Online
01.2023 - 03.2023
Homecare Assistant
Myhomecare
03.2022 - 07.2024
Homecare Assistant
Comfort Keepers
09.2020 - 02.2022
Care of family member
Dementia Care
06.2019 - 09.2020
Dementia Care and Awareness Course - Dementia
The Open College, Learning Centre, Online
01.2019 - 02.2019
QQI 5 Minor Award - Care of the Older Person
Comfort Keepers
01.2019 - 02.2019
QQI 5 Minor Award - Care Skills
Comfort Keepers
01.2019 - 02.2019
Homecare Assistant
Comfort Keepers
07.2018 - 06.2019
QQI 5 Major Award - Applied Social Studies and Healthcare
Nenagh College of Further Education
09.2017 - 05.2018
Senior Sales Advisor
Carraig Donn
12.2007 - 05.2008
Sales Supervisor
Shaws of Limerick
03.2007 - 11.2007
Sales Advisor
Wallis, Shaws Department Stores
09.2006 - 02.2007
Supervisor
YHA
08.2004 - 08.2006
BA Degree 2:1 - Business Management
Derby University
09.2003 - 06.2004
Higher National Diploma - Hospitality Management
Derby University
09.2000 - 06.2003
High School Diploma - Hospitality Services
Robert Pattinson School
09.1996 - 06.1998
GCSEs - English, Math's, Theatre Studies, Geography, Art
Robert Pattinson School
09.1991 - 06.1996
Autism Spectrum Certificate - Autism Spectrum Disorder Early Years
The Open College
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