Geetha Sivaramakrishnan
Waterford,Ireland
Summary
Diligent Payroll Administrator with experience in high-volume data entry and processing. Completes processing and submission tasks within deadlines for timely staff payment. Checks document accuracy for compliant, correct payroll services.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work history
Payroll administrator
Tesco Ireland
Waterford
2025.03 - Current
- Daily checks and locking employee clocks on Time and attendance system so they can be paid based on.
- Generating daily reports and sending it on to the store managers.
- Respond to quires from store managers via emails and phone.
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Process weekly pay for colleagues accurately.
- Prepare weekly payroll packs for stores which includes all reports.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
- Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
- Generated reports, aiding in management decision-making processes.
- Prepare weekly costing sheet and period forecasting for the store.
- Up to date knowledge about government policies and their changes.
Customer care representative
Tesco Mobile Ireland
Waterford
2024.05 - 2025.03
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Demonstrated empathy whilst handling challenging customer issues.
- Handled sensitive information confidentially to protect customer privacy rights.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
Customer Care Representative
Infosys BPM
Waterford
2020.09 - 2023.04
- As a frontline staff, supported clients by delivering a high level of customer experience.
- Using the Systems and multiple tools to effectively handle customers queries.
- Worked as SME and Team Lead cover to handle and assist the team queries on need basis.
- Handled escalations using logical thinking to provide an appropriate and timely response to end user.
- Confident and strong in telephony etiquette.
Assistant Professor
Valliammal College For Women
2012.06 - 2015.06
- Handled subject papers like statistics, accountancy and company law.
- Produced 100% results in all handled subjects.
- Presented Papers on Topics related to commerce in seminars.
- Helped students understand topics by initiating and moderating classroom discussions.
Education
Master Of Philosophy - Commerce
University Of Madras
Master's degree - Commerce
DRBCCC Hindu College
Bachelor's degree - Commerce
DRBCCC Hindu College
Payroll and Computerized Accounts - Sage50 and Payroll Process (Online Course)
SETU Waterford
2024.01 - 2024.04
Skills
- Multitasking
- Teamwork
- Adaptive Learning
- Communication
- MS- Office
- Logical thinking
- Attention to detail
Timeline
Payroll administrator
Tesco Ireland
2025.03 - Current
Customer care representative
Tesco Mobile Ireland
2024.05 - 2025.03
Payroll and Computerized Accounts - Sage50 and Payroll Process (Online Course)
SETU Waterford
2024.01 - 2024.04
Customer Care Representative
Infosys BPM
2020.09 - 2023.04
Assistant Professor
Valliammal College For Women
2012.06 - 2015.06
Master's degree - Commerce
DRBCCC Hindu College
Bachelor's degree - Commerce
DRBCCC Hindu College
Master Of Philosophy - Commerce
University Of Madras