Summary
Overview
Work history
Education
Skills
Timeline
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Geetha Sivaramakrishnan

Waterford,Ireland

Summary

Diligent Payroll Administrator with experience in high-volume data entry and processing. Completes processing and submission tasks within deadlines for timely staff payment. Checks document accuracy for compliant, correct payroll services.

Overview

13
13
years of professional experience
2015
2015
years of post-secondary education

Work history

Payroll administrator

Tesco Ireland
Waterford
03.2025 - Current
  • Daily checks and locking employee clocks on Time and attendance system so they can be paid based on.
  • Generating daily reports and sending it on to the store managers.
  • Respond to quires from store managers via emails and phone.
  • Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
  • Process weekly pay for colleagues accurately.
  • Prepare weekly payroll packs for stores which includes all reports.
  • Conducted spot checks on payrolls to assure accuracy before finalisation.
  • Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
  • Generated reports, aiding in management decision-making processes.
  • Prepare weekly costing sheet and period forecasting for the store.
  • Up to date knowledge about government policies and their changes.


Customer care representative

Tesco Mobile Ireland
Waterford
05.2024 - 03.2025
  • Navigated multiple software systems proficiently, enhancing task completion speed.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Demonstrated empathy whilst handling challenging customer issues.
  • Handled sensitive information confidentially to protect customer privacy rights.
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.

Customer Care Representative

Infosys BPM
Waterford
09.2020 - 04.2023
  • As a frontline staff, supported clients by delivering a high level of customer experience.
  • Using the Systems and multiple tools to effectively handle customers queries.
  • Worked as SME and Team Lead cover to handle and assist the team queries on need basis.
  • Handled escalations using logical thinking to provide an appropriate and timely response to end user.
  • Confident and strong in telephony etiquette.

Assistant Professor

Valliammal College For Women
06.2012 - 06.2015
  • Handled subject papers like statistics, accountancy and company law.
  • Produced 100% results in all handled subjects.
  • Presented Papers on Topics related to commerce in seminars.
  • Helped students understand topics by initiating and moderating classroom discussions.

Education

Master Of Philosophy - Commerce

University Of Madras

Master's degree - Commerce

DRBCCC Hindu College

Bachelor's degree - Commerce

DRBCCC Hindu College

Payroll and Computerized Accounts - Sage50 and Payroll Process (Online Course)

SETU Waterford
01.2024 - 04.2024

Skills

  • Multitasking
  • Teamwork
  • Adaptive Learning
  • Communication
  • MS- Office
  • Logical thinking
  • Attention to detail

Timeline

Payroll administrator

Tesco Ireland
03.2025 - Current

Customer care representative

Tesco Mobile Ireland
05.2024 - 03.2025

Payroll and Computerized Accounts - Sage50 and Payroll Process (Online Course)

SETU Waterford
01.2024 - 04.2024

Customer Care Representative

Infosys BPM
09.2020 - 04.2023

Assistant Professor

Valliammal College For Women
06.2012 - 06.2015

Master's degree - Commerce

DRBCCC Hindu College

Bachelor's degree - Commerce

DRBCCC Hindu College

Master Of Philosophy - Commerce

University Of Madras

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Geetha Sivaramakrishnan