Geetha Sivaramakrishnan
Waterford
Summary
Experienced in teaching and passionate about developing and enhancing training programs to drive organizational growth. Utilizing a data-driven approach, committed to equipping employees with essential skills and knowledge to enhance company performance. Strong focus on strengthening companies from within, dedicated to fostering a culture of continuous improvement and professional development.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Tesco Mobile Ireland
Waterford
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to positive feedback from customers.
Customer Care Representative
Infosys BPM
Waterford
09.2020 - 04.2023
- As a frontline staff, supported clients by delivering a high level of customer experience
- Using the Systems and multiple tools to effectively handle customers queries
- Worked as SME and Team Lead cover to handle and assist the team queries on need basis
- Handled escalations using logical thinking to provide an appropriate and timely response to end user
- Confident and strong in telephony etiquette.
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
- Handled subject papers like statistics, accountancy and company law
- Produced 100% results in all handled subjects
- Presented Papers on Topics related to commerce in seminars
- Helped students understand topics by initiating and moderating classroom discussions.
Education
Payroll and Computerized Accounts -
SETU Waterford
09.2024
Master Of Philosophy in Commerce -
University Of Madras, India
01.2014
Master's degree in Commerce -
DRBCCC Hindu College, India
01.2011
Bachelor's degree in Commerce -
DRBCCC Hindu College
01.2009
Skills
- Multitasking: Balancing various customer interactions simultaneously
- Teamwork: Collaborating with colleagues to enhance overall service quality
- Adaptive Learning: Quickly grasping new processes and procedures
- Communication: Clearly conveying information through phone, email and chat
- Computer knowledge: Ms Office
Timeline
Customer Care Representative
Tesco Mobile Ireland
05.2024 - Current
Customer Care Representative
Infosys BPM
09.2020 - 04.2023
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
Payroll and Computerized Accounts -
SETU Waterford
Master Of Philosophy in Commerce -
University Of Madras, India
Master's degree in Commerce -
DRBCCC Hindu College, India
Bachelor's degree in Commerce -
DRBCCC Hindu College
Similar Profiles
James AkikaJames Akika
Customer Assistant at Tesco IrelandCustomer Assistant at Tesco Ireland
Robert SmythRobert Smyth
Sales Assistant at Tesco IrelandSales Assistant at Tesco Ireland
William TreacyWilliam Treacy
Team leader supervisor at Tesco irelandTeam leader supervisor at Tesco ireland