Geetha Sivaramakrishnan
Waterford
Summary
Experienced in teaching and passionate about developing and enhancing training programs to drive organizational growth. Utilizing a data-driven approach, committed to equipping employees with essential skills and knowledge to enhance company performance. Strong focus on strengthening companies from within, dedicated to fostering a culture of continuous improvement and professional development.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Tesco Mobile Ireland
Waterford
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to positive feedback from customers.
Customer Care Representative
Infosys BPM
Waterford
09.2020 - 04.2023
- As a frontline staff, supported clients by delivering a high level of customer experience
- Using the Systems and multiple tools to effectively handle customers queries
- Worked as SME and Team Lead cover to handle and assist the team queries on need basis
- Handled escalations using logical thinking to provide an appropriate and timely response to end user
- Confident and strong in telephony etiquette.
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
- Handled subject papers like statistics, accountancy and company law
- Produced 100% results in all handled subjects
- Presented Papers on Topics related to commerce in seminars
- Helped students understand topics by initiating and moderating classroom discussions.
Education
Payroll and Computerized Accounts -
SETU Waterford
09.2024
Master Of Philosophy in Commerce -
University Of Madras, India
01.2014
Master's degree in Commerce -
DRBCCC Hindu College, India
01.2011
Bachelor's degree in Commerce -
DRBCCC Hindu College
01.2009
Skills
- Multitasking: Balancing various customer interactions simultaneously
- Teamwork: Collaborating with colleagues to enhance overall service quality
- Adaptive Learning: Quickly grasping new processes and procedures
- Communication: Clearly conveying information through phone, email and chat
- Computer knowledge: Ms Office
Timeline
Customer Care Representative
Tesco Mobile Ireland
05.2024 - Current
Customer Care Representative
Infosys BPM
09.2020 - 04.2023
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
Payroll and Computerized Accounts -
SETU Waterford
Master Of Philosophy in Commerce -
University Of Madras, India
Master's degree in Commerce -
DRBCCC Hindu College, India
Bachelor's degree in Commerce -
DRBCCC Hindu College
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