Geetha sivaramakrishnan
Waterford
Summary
Logical problem-solver with ability to multi-task, seeking a suitable position at your esteemed Company, to apply active listening skills, empathy, and strong product knowledge with an urge to learn and achieve higher in my role.
Overview
11
11
years of professional experience
Work History
Process Executive Customer
Infosys BPM
09.2020 - 04.2023
- As a frontline staff, supporting clients by delivering a high level customer experience
- Using the Systems and tools to effectively handle client's queries
- Acted as a SME and acting team lead to handle and assist the team queries on need basis
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions
- Ability to interpret and respond to information using logical thinking to provide an appropriate and timely response to end user
- Confident and strong in telephony etiquette.
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
- Work experience as a teaching faculty for bachelor's degree of commerce
- Handled subject papers like statistics, accountancy and company law
- Produced 100% results in handled subjects
- Presented Papers on Topics related to commerce in seminars
- Helped students understand topics by initiating and moderating classroom discussions.
Education
Master Of Philosophy Commerce -
University Of Madras
India2012
Master's Degree in - Commerce
DRBCCC HINDU COLLEGE
India2011
Bachelor's degree - Commerce
DRBCCC HINDU COLLEGE
India2009
Skills
- Computer literate - Ms Office
- Multitasking
- Excellent English communication
- Interpersonal skills
- Stamp 4
STAMP STATUS
Timeline
Process Executive Customer
Infosys BPM
09.2020 - 04.2023
Assistant Professor
Valliammal College For Women
06.2012 - 06.2015
Master Of Philosophy Commerce -
University Of Madras
Master's Degree in - Commerce
DRBCCC HINDU COLLEGE
Bachelor's degree - Commerce
DRBCCC HINDU COLLEGE
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