GEENA CONNOLLY
Summary
Dynamic leader with proven expertise in operations management and exceptional interpersonal skills, honed at Rascals Brewing Company. Excelled in enhancing customer satisfaction and loyalty, significantly improving service delivery through effective team coordination and training. Skilled in conflict resolution and efficient upselling, achieving notable increases in repeat business.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Rascals Brewing Company
02.2022 - Current
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained and mentored staff to meet and exceed high quality standards.
- Carried out daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Assisted in coordinating various events (public and private) and day- to- day operations
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation for both restaurant and take away orders
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
Brewery Tour Guide
Rascals Brewing Company
06.2023 - Current
- Guided groups of up to 30 people on scheduled tours and beer tastings, providing in-depth knowledge of the brewing process and our award winning beers.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Senior Wait Staff Member
Rascals Brewing Company
09.2021 - 02.2022
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
- Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
- Demonstrated adaptability by effectively handling unexpected changes such as last-minute reservations or large parties.
- Maintained a clean and hygienic dining environment with diligent clearing of tables, sanitizing surfaces, and restocking supplies.
- Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
- Resolved customer complaints professionally, retaining customer loyalty and minimizing negative impact on business reputation.
- Managed cash transactions accurately, ensuring seamless payment processing for guests at the end of their meal.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Special Events Staff Member
CaterWaiter
06.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and utilized bar and wine knowledge to enhance guest dining experiences.
Catering Assistant
Construction Catering Intel
09.2020 - 09.2021
- Helped chefs prepare and present food to customers with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of day-to-day operations.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Oversaw catering orders to verify accuracy and completeness.
- Managed inventory and supplies, ensuring adequate stock levels for successful service execution.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Coláiste Cois Life
Lucan06.2020
Coláiste Chilliain
Clondalkin, Ireland06.2017
Skills
- Operations Management
- Interpersonal skills
- Customer Service
- Leadership
- Self motivated
- Training/Mentoring
- Conflict Resolution
- Team Coordination
- Excellent Communication
- Efficient
- Upselling
- Adaptable
Timeline
Brewery Tour Guide
Rascals Brewing Company
06.2023 - Current
Restaurant Supervisor
Rascals Brewing Company
02.2022 - Current
Senior Wait Staff Member
Rascals Brewing Company
09.2021 - 02.2022
Special Events Staff Member
CaterWaiter
06.2021 - 09.2021
Catering Assistant
Construction Catering Intel
09.2020 - 09.2021
Coláiste Cois Life
Coláiste Chilliain
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