Gedeon Tshimputu
London,United Kingdom
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
10
10
years of professional experience
6006
6006
years of post-secondary education
Work History
Store manager
Amarino
London
11.2023 - Current
- Resolving customer complaints effectively, protecting the store's image and consumer relationships.
- Managing staff rota, ensuring adequate coverage during peak times.
- Maintaining an organised stock room for easy accessibility of goods.
- Monitoring inventory levels consistently to avoid stock shortages or overages.
- Handling cash transactions accurately, minimising financial discrepancies at the till.
- Leading training sessions for new employees, equipping them with necessary skills knowledge.
- Overseeing business staff, building a successful, customer-focused team.
- Ensuring high levels of customer satisfaction with proactive interaction.
Kiosk manager
YO SUSHI
London, United Kingdom
01.2023 - 11.2023
- Collaborated with suppliers for timely delivery of products.
- Managed inventory to ensure optimal stock levels at all times.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced service standards to maintain establishment reputation for excellence.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Account manager
SUSHI BAR & RESTAURANT
Abu Dhabi, United Arab Emirates
09.2018 - 01.2023
- Recruited, managed, trained, and developed the restaurant team
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Built rapport with new and existing customers to boost client retention.
- Achieved client satisfaction by managing key accounts effectively.
- Established strong rapport with clients through regular communication.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
HR administrative assistant
JONES THE GROCER
Abu Dhabi, United Arab Emirates
10.2014 - 08.2018
- Completed new joiner onboarding documentation and reference checks.
- Streamlined HR processes with meticulous 100% record-keeping.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Communicated interview outcomes with internal and external candidates.
- Handled sensitive HR matters with discretion, ensuring trust amongst employees remained intact.
Store supervisor
JONES THE GROCER
Abu Dhabi, United Arab Emirates
10.2014 - 08.2016
- Managed stock levels to maximise 100% sales opportunities.
- Handled delivery logistics for seamless stocking of new arrivals.
- Assisted in inventory management to maintain sufficient stock levels.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Trained new employees, leading to competent store personnel.
- Completed administrative tasks promptly contributing to efficient store operations.
Education
Advanced Diploma - Marketing Management
University of South Africa
South Africa 2006
Certificate - Information Technology
Boston College
South Africa 2003
Diploma - End of Secondary School
Mon Amba High School
D R, Congo06.1999
Skills
- Reliable
- Effective communication skill
- Customer service skill
- Positive attitude
- Sales KPI management
- Time-management
- Computer literacy
- Multitasking proficiency
- Resilience under pressure
- Microsoft Office proficiency
- Administration duties
Languages
Fluent in English
Fluent in French
Affiliations
- Available upon request
Hobbies & interest
- Traveling
- Gym
- Reading
Timeline
Store manager
Amarino
11.2023 - Current
Kiosk manager
YO SUSHI
01.2023 - 11.2023
Account manager
SUSHI BAR & RESTAURANT
09.2018 - 01.2023
HR administrative assistant
JONES THE GROCER
10.2014 - 08.2018
Store supervisor
JONES THE GROCER
10.2014 - 08.2016
Advanced Diploma - Marketing Management
University of South Africa
Certificate - Information Technology
Boston College
Diploma - End of Secondary School
Mon Amba High School
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