Gearoid Mchugh
Dundalk
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
17
17
years of professional experience
Work History
Sales Agent
Everise- Centerwell Pharmacy
01.2024 - 01.2025
- Professionally handle a high volume of incoming calls. Gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. Utilize and navigate multiple systems simultaneously.
Complete Outsource Solution- DPD
01.2023 - 01.2024
- Tracking deliveries for customers. Ensuring that the delivery address is correct. Contacting the delivery depot to enquire about delayed packages. Resolving email enquiries.
Telus - iRobot
01.2023 - 01.2023
- Troubleshooting for iRobots products the Roomba and Brava jet. Arranging the collection and repair of customers robots. Emailing troubleshooting tips to the customer. Ordered replacement parts on Salesforce.
Abtran- Eflow
01.2022 - 01.2023
- Answering calls on Genesys and setting up accounts for new customers. Adding customers payment details and taking payments. Update customer account information. Ordered toll tags for customers and opening customer complaints.
Relatecare- Cleveland Clinic
01.2021 - 01.2022
- Confirm, cancel and schedule patient appointments. Provide appointment instructions and driving directions to patients. Transfer calls internally. Add patients information to the Mychart database.
Infosys- BT
01.2021 - 01.2022
- Contacting suppliers for updates on installation of fiber broadband. Provided updates on fiber broadband orders. Speaking on the phone to customers and fiber broadband engineers. Updating account information. Tech Support. Setting up Direct debits.
Meeting and Events Staff
Kilkenny Ormonde Hotel
09.2012 - 06.2013
- Trained new staff on operational procedures and best practices for superior service delivery.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Meeting and Events Staff
Hotel Meyrick
07.2011 - 06.2012
- Collaborated with team members to provide excellent guest service during events.
- Maintained cleanliness and organization of event spaces, enhancing overall guest experience.
- Adapted quickly to changing event requirements, demonstrating flexibility and problem-solving skills.
- Supported communication between departments to streamline event operations effectively.
Meeting and Event Staff
Radisson Blu Hotel
09.2009 - 06.2010
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of event spaces.
- Supported catering staff by serving food and beverages during events, enhancing guest experience.
- Monitored event logistics, ensuring all equipment was in place and functioning properly.
Sports Advisor
Elverys Sports
09.2007 - 06.2009
- Assisted customers in selecting appropriate sporting goods and apparel based on their needs.
- Provided detailed product knowledge to enhance customer purchasing decisions.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Responded to customer inquiries, resolving issues promptly and professionally.
- Collaborated with team members to implement promotional strategies effectively.
- Maintained store displays and organized inventory to ensure a welcoming shopping environment.
Education
Management Diploma -
University of Limerick
05-2025
Supervisory Management -
Athlone Training Center
05-2023
Digital Marketing - undefined
Digital marketing IT
01.2022
Chemistry with Management -
Waterford IT
05-2013
ECDL European Computer Driving License -
GMIT
05-2008
Skills
- Microsoft Office
- Phone etiquette
- Customer Service
- Computer Skills
- Time Management
- Organizational skills
- Personnel training
- CRM proficiency
- Product and service knowledge
- Performance tracking
Timeline
Sales Agent
Everise- Centerwell Pharmacy
01.2024 - 01.2025
Complete Outsource Solution- DPD
01.2023 - 01.2024
Telus - iRobot
01.2023 - 01.2023
Abtran- Eflow
01.2022 - 01.2023
Relatecare- Cleveland Clinic
01.2021 - 01.2022
Infosys- BT
01.2021 - 01.2022
Meeting and Events Staff
Kilkenny Ormonde Hotel
09.2012 - 06.2013
Meeting and Events Staff
Hotel Meyrick
07.2011 - 06.2012
Meeting and Event Staff
Radisson Blu Hotel
09.2009 - 06.2010
Sports Advisor
Elverys Sports
09.2007 - 06.2009
Digital Marketing - undefined
Digital marketing IT
Management Diploma -
University of Limerick
Supervisory Management -
Athlone Training Center
Chemistry with Management -
Waterford IT
ECDL European Computer Driving License -
GMIT
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