GEAROID FOX
Bandon
Summary
IT Engineer with over 15 Years of strong network and system support background. Skilled in troubleshooting and problem-solving, focusing on maintaining high availability, performance of IT systems and service delivery.
Overview
16
16
years of professional experience
Work History
IT Engineer
MSD
01.2018 - Current
- Support all onsite hardware and software in Windows 10/ 11
- Office 365 Support and Administration
- Imaging of corporate devices for end user and manufacturing purposes
- Build, Qualify and Deployment of manufacturing equipment for production floor
- Manage upgrade projects (Windows, iOS, Cisco iOS, PC's and Laptops)
- VPN Support
- Server Management and Administration
- Mobile Device Management
- On site support for Network and Infrastructure Teams, including LAN, WLAN/WIFI, switch, cabling support
- Monitor escalated tickets and provide constructive correspondence until resolution
- Manage Helpdesk
- Inventory Management
- Mentor and manage Junior employees within IT department
- Network Upgrades - Collaborate with Global Network teams to upgrade Hardware and Software on Network devices (Switches, WAPs, Wireless Controllers etc.)
- Manage Video Conference units in accordance with Global guidelines
IT Support Manager
FRS Network
08.2008 - 01.2018
- Manage Support Desk - SLA, ticket resolution
- Manage external vendors
- Purchase equipment and managing costs
- Web site upgrades collaborated with Developers and Managers to improve SEO and Web site Performance
- Manage projects such as email upgrades, server migration, virtualisation
- Deployed online backup system
- Gathered all data from servers and peer to peer environments at local site level
- Transferred data to NAS and implemented online backups of NAS for DR scenarios
- Support VMware infrastructure running Windows 2003, 2008 and 2012 Servers
- Cabling and Patching
Education
H.Dip Honours - Management and Marketing
University College Cork
01-2007
BSc Honours - Information Systems
Limerick Institute of Technology
01-2005
Skills
- Operating Systems
- Hardware
- System Administration
- Networking and Infrastructure
- Virtualisation
- AZURE and Entra ID Administration
- IP Telephony
- ServiceNow
- ITIL
- People Management
- Service Delivery
- AWS
- GxP Experience
- Teamwork
- Communication
- Citrix
- Network support
- Office 365 Support
- Microsoft Dynamics
- SQL Databases
- Storage Management
- Mobile device support, Intune
- Communication skills
Timeline
IT Engineer
MSD
01.2018 - Current
IT Support Manager
FRS Network
08.2008 - 01.2018
H.Dip Honours - Management and Marketing
University College Cork
BSc Honours - Information Systems
Limerick Institute of Technology
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