GEAROID FOX
MSD
Bandon
16
years of professional experience
IT Engineer with over 15 Years of strong network and system support background. Skilled in troubleshooting and problem-solving, focusing on maintaining high availability, performance of IT systems and service delivery.
Work History
IT Engineer
8 Years 9 Months- Support all onsite hardware and software in Windows 10/ 11
- Office 365 Support and Administration
- Imaging of corporate devices for end user and manufacturing purposes
- Build, Qualify and Deployment of manufacturing equipment for production floor
- Manage upgrade projects (Windows, iOS, Cisco iOS, PC's and Laptops)
- VPN Support
- Server Management and Administration
- Mobile Device Management
- On site support for Network and Infrastructure Teams, including LAN, WLAN/WIFI, switch, cabling support
- Monitor escalated tickets and provide constructive correspondence until resolution
- Manage Helpdesk
- Inventory Management
- Mentor and manage Junior employees within IT department
- Network Upgrades - Collaborate with Global Network teams to upgrade Hardware and Software on Network devices (Switches, WAPs, Wireless Controllers etc.)
- Manage Video Conference units in accordance with Global guidelines
IT Support Manager
9 Years 5 Months- Manage Support Desk - SLA, ticket resolution
- Manage external vendors
- Purchase equipment and managing costs
- Web site upgrades collaborated with Developers and Managers to improve SEO and Web site Performance
- Manage projects such as email upgrades, server migration, virtualisation
- Deployed online backup system
- Gathered all data from servers and peer to peer environments at local site level
- Transferred data to NAS and implemented online backups of NAS for DR scenarios
- Support VMware infrastructure running Windows 2003, 2008 and 2012 Servers
- Cabling and Patching
Education
H.Dip Honours - Management and Marketing
BSc Honours - Information Systems
Skills
Operating Systems
Hardware
System Administration
Networking and Infrastructure
Virtualisation
AZURE and Entra ID Administration
IP Telephony
ServiceNow
ITIL
People Management
Service Delivery
AWS
GxP Experience
Teamwork
Communication
Citrix
Network support
Office 365 Support
Microsoft Dynamics
SQL Databases
Storage Management
Mobile device support
Intune.
Communication skills
Timeline
IT Engineer
MSD
01.2018 - CurrentRead More
IT Support Manager
FRS Network
08.2008 - 01.2018Read More
University College Cork
H.Dip Honours from Management and Marketing
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Limerick Institute of Technology
BSc Honours from Information Systems
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