Developed and maintained websites using PHP, JavaScript, and ServiceNow, supporting 250+ employees and ensuring high system uptime.
Resolved 50+ helpdesk tickets monthly, troubleshooting technical issues to enhance employee productivity and satisfaction.
Automated workflows using Python, reducing manual effort by 30%-35% and improving operational efficiency across departments.
Contributed to the success of a $1.8B organization by maintaining critical web infrastructure, ensuring 99.9% uptime and seamless internal processes.
Clerk II Programmer
Department of Information Resources
11.2023 - Current
Participate in ongoing website enhancement efforts including Digital Asset Management (contract document management) and improving the API between Drupal and Salesforce
Participate in the deployment of a new application for IR Compliance into Salesforce, automating the designation of agency IRMs and ISOs
Working with cross functional teams (Operations, Finance, Data Office, etc.) to understand their needs and business processes, to inform how ITS can assist
Project Intern
Auxano Consultants
05.2023 - 09.2023
Support data management tasks including data imports, exports, and cleaning
Collaborate with team members to understand business requirements and translate them into system changes
Document processes, configurations, and customization's for future reference
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, TX
12-2024
Skills
Python
C
C#
Javascript
HTML
Machine Learning
Computer Vision
Apex
Independent Projects
C# Chess Simulator: Developed a fully-featured chess game in C# that includes all advanced Chess features for strategic play and a user-friendly interface for an engaging experience.
C# Snake Game: Created an engaging Snake game in C# with responsive controls and dynamic game play that adapts to user skill levels. Incorporated features such as increasing difficulty, score tracking, and collision detection to enhance the overall gaming experience.
Predatory Exploitation Detection System: A machine learning-based application designed to detect social engineering attempts and protect vulnerable users on social media platforms. Implemented advanced natural language processing techniques to identify predatory behavior and notify guardians, enhancing online safety.
Assistant Manager - Learning & Development at Sterling Information Resources India Private LTD / First AdvantageAssistant Manager - Learning & Development at Sterling Information Resources India Private LTD / First Advantage