Gavin Moran
Dublin,Ireland
Summary
Results-driven manager specializing in process optimization and team leadership. Achieved operational improvements through enhanced productivity and cost-saving initiatives. Recognized for creating collaborative environments that boost employee engagement and performance. Possesses strong leadership, communication, and problem-solving skills, with expertise in project management and customer relations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Manager, Global Implementation
Personio
2024.05 - 2026.04
- Created a new function within the department building out our global presence.
- Developed IC’s enabling them to work and implement successfully in a global team
- Implemented cost reduction measures & a discount policy reducing discounts by 70%
- ‘Exceed’ expectations in performance reviews since joining Personio
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
Manager, UK Implementation
Personio
2021.09 - 2024.05
- Built and scaled a team of up to 9.
- Piloted change management initiatives successfully improving organisational adaptability.
- Facilitated staff training, resulting in better customer service reducing resolution time by
- Identified growth opportunities through comprehensive market research.
- Boosted department efficiency by streamlining operational processes.
- Developed an internal growth programme for IC’s within the department.
- Analysed market trends to inform strategic decision-making processes.
Customer Success
Clio Legal Technology
2020.07 - 2021.09
- Work cross functionally with our Product team
- Build and host customer webinars
- Methodically troubleshoot issues and coordinate resolution.
- Conduct strategy and training sessions to ensure customers are on-boarded in a manner that sets them up for success in adopting Clio’s suite of products;
- Work closely with Sales and the global Customer Success team to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;
- Perform data transformations and imports from various sources into the Clio products;
- Contribute to personal and group projects to improve service delivery and processes across the department.
Manager, Customer Success Onboarding Team
Advisor Websites
Vancouver, BC
2018.10 - 2019.10
- Recruiting, Training, Supervising and Appraising staff.
- Managing team budgets
- Managing customer relations, queries and escalations
- Develop and Execute process to improve customer experience
- Forecast Monthly / Quarterly Targets
- Ensure deadlines are completed in a timely manner
- Cross Function Management
Manager, Enterprise Onboarding Accounts
Advisor Websites
Vancouver, BC
2018.07 - 2018.10
- Successfully oversee the roll-out and completion of large Website design projects
- Maintain core communication between the team and our Clients
- Develop Web site architecture and determine hardware and software requirements
- Provide timelines and regular updates for our clients during the development of their websites
- Lead and coordinate multidisciplinary teams to develop Web-site graphics, content, capacity and interactivity
CS Client Onboarding Specialist
Advisor Websites
Vancouver, BC
2017.11 - 2018.07
- Created on the Re-Design and Initial Builds of websites
- Working on larger scale projects
- Obtain Project information from clients and successfully see through the project until completion
- Manage all client communication through email/phone meetings
- Provide timelines and regular updates for our clients during the development of their websites
Manager, Business Accounts
Three Ireland
Dublin
2016.09 - 2017.09
- Recognize, evaluate and capitalize on potential opportunities for additional business within accounts
- Identify, qualify and quantify potential threats to accounts. Recommend and implement action plans
- Up sell and cross sell a suite of products and services to existing customer base
- Take ownership of customer’s issues and needs to ensure that all aspects are resolved and/or seen through to completion
- Use ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied
- Retaining my base of approx. 250 accounts by proactively contacting customers to review and re-sign accounts
- Adding value to the base by cross selling ICT products into accounts by using consultative selling approach
- Meet and exceed key revenue targets and retention targets while maintaining customer satisfaction
- Build strong contacts across customer base and understand what is important to their business so that relationships can develop and loyalty to the Three brand can be increased
- Understand and keep up to date on the latest wireless technology, processes, products and technical issues affecting my business accounts
Education
Tourism / Event Management
Dublin Institute of Technology
Dublin, Ireland 2013.01 - 2015.01
Higher National Diploma -
Coláiste Dhúlaigh CDCFE
Dublin 2012.09 - 2013.05
Skills
- Written communication and research skills
- Effective delegation
- Time management and problem solving
- Multitasking abilities
- Interpersonal effectiveness
- Strategic planning tools
- Leadership in diverse settings
- Customer relationship management
- Self-motivation and performance under pressure
- Full clean driving license
Timeline
Manager, Global Implementation
Personio
2024.05 - 2026.04
Manager, UK Implementation
Personio
2021.09 - 2024.05
Customer Success
Clio Legal Technology
2020.07 - 2021.09
Manager, Customer Success Onboarding Team
Advisor Websites
2018.10 - 2019.10
Manager, Enterprise Onboarding Accounts
Advisor Websites
2018.07 - 2018.10
CS Client Onboarding Specialist
Advisor Websites
2017.11 - 2018.07
Manager, Business Accounts
Three Ireland
2016.09 - 2017.09
Tourism / Event Management
Dublin Institute of Technology
2013.01 - 2015.01
Higher National Diploma -
Coláiste Dhúlaigh CDCFE
2012.09 - 2013.05