Gavin Dixon
Carlow Town,Ireland
Summary
Professional Sales Executive with 5 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Sales Executive
Curry's
Carlow
03.2021 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Trained junior sales staff on techniques for improving customer service experience.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Researched industry news and developments to gain insights into customer preferences.
- Provided technical support during product demonstrations at client sites.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Sales assistant/ IT and Website Management
BabyBoom
Kilkenny, Ireland
03.2020 - 09.2021
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Conducted periodic audits of merchandise pricing accuracy.
- Cross-trained in other departments within the store including checkout counter operations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Developed and implemented SEO strategies to improve website visibility in search engine results.
- Analyzed web analytics data to identify opportunities for improvement and optimization of website content.
- Conducted keyword research, analysis, and selection to create effective SEO campaigns.
Seasonal Sales
Yellow Berry Berries
Ferns, Ireland
05.2018 - 01.2020
- Ensured compliance with safety regulations while handling merchandise.
- Kept up-to-date on current promotions, policies, and procedures.
- Loaded agricultural products into trucks to deliver fresh products to market or storage facilities.
- Assisted customers with product selection and purchase decisions.
- Organized merchandise displays on the sales floor.
- Greeted customers entering the store and answered inquiries.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Maintained accurate records of all transactions in database system.
- Processed returns and exchanges according to company policy.
- Provided excellent customer service at all times.
- Restocked supplies for checkout area as needed.
- Cleaned, organized, and maintained backroom storage areas.
- Monitored stock levels and reported low inventory levels to management team.
- Unloaded delivery trucks and verified accuracy of incoming shipments against invoices.
- Sorted merchandise into appropriate departments for display or sale.
- Inspected products for quality control purposes prior to stocking shelves.
- Assisted shoppers in locating desired items within the store.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Reconciled discrepancies between physical count of inventory and computer records.
- Performed price changes as directed by supervisor.
- Identified shrinkage issues and reported them to management team.
Carpenter
P&M Kitchens
Ferns, Ireland
03.2016 - 05.2017
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Assembled furniture using glue, dowels, screws and nails.
- Repaired or replaced damaged structures or components.
- Constructed forms for concrete pours in accordance with building codes.
- Built jigs and fixtures to assist in the production of parts.
- Read blueprints, schematics and drawings to determine layout requirements.
- Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Laid out flooring patterns according to design templates or customer specifications.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
Education
Level 7 Higher Diploma in Cybersecurity - Cyber Operations And Warfare
City Colleges
Dublin 05.2024
Arts and Humanities, EQF level 8 -
Carlow college St Patricks
09.2023
Skills
- CRM software proficiency
- Strategic Prospecting
- Webinar Hosting
- Influencer Marketing
- Social selling
- Referral Marketing
- Channel Partner Management
- Cross-selling techniques
- Sales and market development
- Market trends understanding
- Trend Analysis
- Upselling expertise
- Cold-calling
- Sales Team Leadership
- Closing Techniques
- Exceeds sales goals
- Persuasive Selling
- Sales Presentations
- Competitor Analysis
- Concise communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- Product demonstration skills
- Advanced skills in [Software]
- Paperwork processing skills
- Team-building skills
Digital Skills
Proficient user, Proficient user, Independent user, Proficient user, Proficient user
Personal Information
- Date of Birth: 09/19/2000
- Gender: Male
- Nationality: Irish
Languages
English
Proficient
C2
Timeline
Sales Executive
Curry's
03.2021 - Current
Sales assistant/ IT and Website Management
BabyBoom
03.2020 - 09.2021
Seasonal Sales
Yellow Berry Berries
05.2018 - 01.2020
Carpenter
P&M Kitchens
03.2016 - 05.2017
Level 7 Higher Diploma in Cybersecurity - Cyber Operations And Warfare
City Colleges
Arts and Humanities, EQF level 8 -
Carlow college St Patricks