GAURAV CHAUHAN
Dublin
Summary
Principal Software Engineer with extensive experience delivering mission‑critical and federal‑grade platform infrastructure across MEA, Europe, and the Americas. Specialized in building secure, resilient systems for payments, cybersecurity, and telecom domains, with a strong focus on DevSecOps, platform reliability, and operational excellence in highly regulated environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Principal Software Engineer
Mastercard
Dublin
11.2022 - Current
- Architected and scaled Azure‑hosted enterprise testing and execution platforms supporting mission‑critical payments workloads; embedded reliability metrics (P99 latency, error rates, custom SLIs) and production‑grade observability using Splunk, Dynatrace ,Prometheus and Grafana.
- Strengthened platform resilience through chaos engineering (Gremlin), PostgreSQL migrations, and fault‑tolerant design patterns—driving 99.99% availability and measurable MTTR improvements for critical pipelines.
- Led and mentored Lead Engineers and Senior ICs (50+ globally), establishing standards for automation, incident response, and post‑incident RCA across platform and product teams.
- Drove self‑service CI/CD and IaC adoption (Jenkins, Helm, Terraform, Ansible), accelerating deployments by ~40% while reducing manual operational overhead and release risk.
- Served as a voting member of Architecture & Technology and Cloud Review Boards – AWS/Azure), codifying pipeline standards and steering design reviews to align domain roadmaps and execution.
- Influenced roadmap, tooling, and vendor decisions through KPI‑driven reviews, ensuring alignment between platform strategy, operational health, and enterprise governance.
DevOps Head/Principal - Cloud Solutions & SRE
KATIM (DarkMatter)
Abu Dhabi, UAE
11.2018 - 11.2022
- Led solution consulting across MEA for five or more federal entities, delivering a military-grade secure communications suite for sensitive mobile workloads and orchestrating end-to-end delivery with Red Hat, NetApp, VMware, and Microsoft Azure partners. Created state of the art monitoring suite for mission critical applications.
- Modernized an on-premise secure communications platform to an Azure hybrid cloud, applying FIPS controls, Zero Trust, and 12-Factor principles to harden security, improve scalability, and enhance resiliency.
- Set up IaC with Terraform and Ansible for provisioning and config management.
- Cut costs by 30% and enhanced delivery predictability and governance.
- Owned product strategy and backlog for cloud-native services built as microservices on Kubernetes with Service Mesh – Istio), practicing servant leadership across multiple Scrum teams to scale platform engineering and talent development.
DevOps Architect
Charter Communications
Denver
09.2017 - 01.2018
- Implemented DevOps practices to successfully roll out deployments and achieve 100 days – 100 cities LIVE vision post-TWC, Bright House & Charter merger.
- New markets rollout and technical SPOC for deployments in Mid-west states involving AWS, Azure & OpenStack.
- Designed monitoring platform using Prometheus/Influx, Grafana (for Timeseries visualizations) & ELK.
- Lead the team of DevOps Engineers in creating CI/CD pipelines for scaling rollouts.
OSS/BSS Deployment Subject-Matter Expert
Ericsson / Tecnotree Convergence Pvt Ltd
Dubai
02.2009 - 08.2017
- Delivered On-site Voice-Mail/messaging – VOIP/IMS – solutions with customer-facing roles in countries like Switzerland, Finland, Ukraine, United Arab Emirates.
- Responsible for 3rd line support and perform troubleshooting and investigations of the escalated issues on Linux, MySQL, Cisco Switches & Storages.
- Acted as a Specialist in driving the RCA for critical incidents.
- Solution Integration for telecom OSS/BSS products from writing SOW to conducting UAT and ATP's.
Education
Bachelor of Technology -
Punjab Technical University
03-2009
Master's Of Cybersecurity -
John Hopkins University
remote01-2026
Certificate Program in International Sales & Marketing -
Indian Institute of Foreign Trade
01-2016
Skills
- Agile
- Ansible
- PCF
- Grafana
- Artifactory
- AWS
- Azure
- Prometheus
- Test Automation
- Selenium
- Cucumber
- Terraform
- DevSecOps
- DHCP
- DNS
- Docker
- Dynatrace
- Nodejs
- ELK Stack
- Flyway
- GCP
- Git
- Gradle
- Groovy
- HAProxy
- HSM
- IaaC
- React
- Angular
- Postgres
- Java
- Spring Boot
- SPIFFE
- Jenkins
- Clickhouse
- JUnit
- Kafka
- Kibana
- Kubernetes
- Cloud architecture
- Observability frameworks
- Cross-functional collaboration
Certification
- Google Cloud Platform Essential Training for Administrators, LinkedIn Learning
- Azure Administration Essential Training, LinkedIn Learning
- Introduction to Quantum Cryptography, LinkedIn Learning
- Red Hat OpenShift Container Platform 4, Red Hat
- Red Hat Ansible Engine - Specialist, Red Hat
- Kubernetes Deep Dive - A Cloud Guru
Timeline
Principal Software Engineer
Mastercard
11.2022 - Current
DevOps Head/Principal - Cloud Solutions & SRE
KATIM (DarkMatter)
11.2018 - 11.2022
DevOps Architect
Charter Communications
09.2017 - 01.2018
OSS/BSS Deployment Subject-Matter Expert
Ericsson / Tecnotree Convergence Pvt Ltd
02.2009 - 08.2017
Bachelor of Technology -
Punjab Technical University
Master's Of Cybersecurity -
John Hopkins University
Certificate Program in International Sales & Marketing -
Indian Institute of Foreign Trade