Gary Whoriskey

• Execute all pre-drawdown checks, reviewing legal packs and verifying proper execution of documentation.
• Prepare and manage weekly performance statistics for the main lender, ensuring accuracy and timely delivery for operational review.
• Liaise with RMU, client credit teams, and solicitors to confirm qualifications on title and resolve any issues swiftly.
• Manage operational risk by ensuring strict adherence to policy, regulatory standards, and quality controls.
• Maintain and update the security tracker, logging title deeds received and outstanding.
• Receive and process title and security documents, adhering to company and client-approved procedures.
• Review title deeds and solicitor undertakings, ensuring full compliance before proceeding.
• Action Accountable Trust Receipt (ATR) requests within SLA requirements.
• Discharge security and handle deed issuance using dedicated systems, including electronic discharges (E-Discharges).

• Administration of case management across the lending process from application submission to drawdown.
• Working with brokers, credit underwriters and solicitors to ensure all required documents are received and correct prior to drawdown.
• Ensuring that correct and accurate information is provided to applicants and third parties in accordance with internal policies and procedures.
• Manage risk through ensuring compliance to policy, quality and operational standards.
• Ensure operational and regulatory compliance throughout the process.
• Working with deadlines to ensure completion of applications before expiration.

• Developed and refined Standard Operating Procedures (SOPs) for online mortgage application processes, ensuring consistency and compliance.
• Conduct daily pre-drawdown reviews of customers’ letters of offer, balancing high-speed throughput with precision and regulatory adherence.
• Accurately validate all received documentation against company policies; escalate and resolve discrepancies swiftly.
• Maintain proactive communication via online portal with customers and close collaboration with mortgage advisors to enhance the borrower experience.
• Coordinate with solicitors, valuers, and branch teams to address escalations, opening new home loan accounts upon full validation, and authorizing prompt fund disbursement

• Ensuring that all of the team’s tasks are being looked after while guaranteeing that the SLAs and the KPIs are being met. Managing the team’s processes and procedures and making sure that they are kept up to date for our yearly risk audits, whilst ensuring that the Central Bank guidelines are adhered to in relation to the residential valuations policy.
• Seeing that complaints are logged to Shield and resolved to a high standard whilst identifying any trends to improve the process for our customers.
• Using AOM (active operations management) to monitor the team’s productivity and utilizing it for forecasting and planning the team’s workload in managing capacity, succession planning and staff training etc.
• A daily reconciliation is carried out on our accounts to confirm that all valuation payments are reconciled.
• Training new team members and cross training staff from other departments of the bank to perform tasks to the same high standard required.
• Main point of contact for information to Management, Third parties and other departments within other AIB departments.