Summary
Overview
Work History
Education
Skills
Name & contact
Websites
Certification
Personal Information
Timeline
Accomplishments
Work Availability
Affiliations
Work Preference
Interests
Software
Gary McGrane

Gary McGrane

Dublin 24,Ireland
The function of leadership is to produce more leaders, not more followers.
— Ralph Nader

Summary

Strategic leader with a proven track record of building and scaling GSOCs from the ground up in Dublin, Sydney, San Francisco, and Florida. Recognized for driving operational success by recruiting, training, and mentoring high-performing teams while aligning security operations with global compliance and client expectations.

Known for a transformational leadership style—identifying and empowering emerging leaders, fostering a culture of accountability, and instilling confidence in teams to take ownership of their development. Adept at managing complex client accounts, driving change, and building resilient, scalable security operations across international environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director Global Security Operations EMEA & BD

Crisis24
01.2025 - Current
  • Led cross-functional teams to develop and execute strategic initiatives aligned with organizational goals.
  • Streamlined operational processes, enhancing efficiency across departments and reducing project turnaround times.
  • Mentored junior staff, fostering professional development and ensuring adherence to best practices in project management.
  • Implemented data-driven decision-making frameworks, improving overall project outcomes and resource allocation.
  • Collaborated with stakeholders to define project scopes, objectives, and deliverables that met business needs.
  • Conducted regular reviews of team performance, providing actionable feedback to enhance productivity and morale.
  • Championed innovation by integrating new technologies into operations, resulting in improved service delivery and customer satisfaction.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Analyzed market trends to identify new business opportunities and inform strategic decision-making.
  • Streamlined client onboarding processes, resulting in enhanced customer satisfaction and retention rates.
  • Supported business development efforts by offering technical expertise during client meetings and product demonstrations.
  • Collaborated with business development staff to grow client relationships and client base.

Program Director

Crisis24
Dublin, Ireland
05.2022 - 04.2025
  • Company Overview: Protective Solutions
  • Conducted successful PSA audits in Ireland, acting as the point of contact for compliance and legal readiness
  • Led the setup of a fully operational GSOC in Sydney, ensuring adherence to local laws and licensing before deployment
  • Took over a struggling GSOC in San Francisco, improving morale, restructuring leadership, and achieving service continuity
  • Revamped global recruiting efforts, attracting top talent and improving onboarding outcomes
  • Oversaw client engagement and acted as Global Account Manager, aligning budget forecasts, reviewing invoices, and driving cost efficiency
  • Directed global operational initiatives supporting enterprise risk management across organizational, people, asset, and cyber domains
  • Contributed to team meetings for the development of finance strategies and plans.
  • Protective Solutions
  • Drove change management initiatives in response to evolving business needs.
  • Defined clear roles and responsibilities for team members enhancing accountability and ownership.
  • Mentored junior staff accelerating their professional growth.
  • Managed stakeholder relationships to foster alignment and commitment.
  • Evaluated employee performance frequently for necessary feedback and improvements.
  • Maintained high level of professionalism under pressure situations, ensured smooth operations during crises.
  • Organized top-notch training programs to enhance team skills.
  • Led team in crisis management drills to ensure preparedness.
  • Organised regular account reviews, assuring cleint satisfaction and trust.

GSOC Manager

Crisis24
Dublin, Ireland
11.2021 - 05.2022
  • Company Overview: Protective Solutions
  • Managed daily operations of the Global Security Operations Center (GSOC), supporting client intelligence and protective services
  • Implemented process improvements and shift structures to enhance analyst performance and coverage
  • Collaborated closely with senior leadership to align the GSOC structure with evolving client needs
  • Managed a large team of security personnel to ensure effective operation.
  • Led crisis management drills regularly, ensuring preparedness in case of emergencies.
  • Drafted detailed monthly reports on all security-related incidents for upper management's review.
  • Led training sessions for hiring managers on interview techniques and best practices.
  • Ensured compliance with company policies and employment laws throughout the hiring process.
  • Managed hiring process for increased efficiency.
  • Oversaw recruitment process for office personnel; ensured hiring of highly qualified candidates fit for roles.
  • Created robust candidate pipelines for future hiring needs.
  • Assisted with hiring, training and evaluating all catering staff.

Lead Global Operations Analyst

Gavin de Becker & Associates (GDBA)
Dublin, Ireland
01.2019 - 11.2021
  • Spearheaded the whole setup and operational launch of the Dublin Global Security Operations Center (GSOC) — led end-to-end execution including recruiting a high-performing analyst team, establishing operational protocols, and securing infrastructure.
  • Acted as the primary liaison between GDBA leadership and the client, ensuring all operational, compliance, complaint, and security deliverables met or exceeded client expectations.
  • Designed and implemented workflows tailored to client-specific needs, setting a benchmark for future GSOC deployments within the organization.
  • Built a cohesive, mission-driven team culture from inception, focusing on talent retention, performance development, and operational excellence.
  • Provided operational intelligence and logistical support for high-profile clients in the public, private, and government sectors
  • Developed analytical reporting systems to assess risks and deliver proactive intelligence support
  • Supported a globally distributed team of analysts, investigators, and security professionals
  • Enhanced internal knowledge-sharing practices and collaborated with U.S.-based field offices for synchronized threat assessments
  • Identified skill gaps within the team and organized relevant training sessions.
  • Fostered a positive work environment with regular team-building exercises.
  • Oversaw day-to-day operations, ensuring adherence to company standards.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Assisted in the hiring process and selecting highly qualified candidates.
  • Assisted in the hiring process for new bar staff members.

Education

Diploma - Leadership & Management

University College Dublin

Skills

  • Organizational Leadership
  • GSOC Operations & Setup
  • Client Relationship Management
  • Risk & Compliance Audits
  • Talent Development
  • Protective Intelligence
  • Invoice & Budget Oversight
  • Cross-Functional Team Management

Name & contact

Websites

Certification

  • PSA Security Licence
  • ILM Certificate in Team Leadership & Management
  • Diploma in Leadership & Management (University College Dublin)

Personal Information

Timeline

Director Global Security Operations EMEA & BD - Crisis24
01.2025 - Current
Program Director - Crisis24
05.2022 - 04.2025
GSOC Manager - Crisis24
11.2021 - 05.2022
Lead Global Operations Analyst - Gavin de Becker & Associates (GDBA)
01.2019 - 11.2021
University College Dublin - Diploma, Leadership & Management

Accomplishments

  • Established and Operationalized 3 GSOCs from the Ground Up
    Successfully launched Global Security Operations Centers in Dublin, Sydney, and Florida, leading all phases from infrastructure setup to compliance alignment.
  • Turned Around Underperforming Operations
    Took over a struggling GSOC in San Francisco, restructured leadership, restored morale, and improved service delivery and client satisfaction.
  • Led Global Recruitment & Team Building
    Hired, trained, and developed high-performing analyst teams in Dublin and Florida, identifying future shift leads and empowering them to take over training responsibilities—demonstrating a transformational leadership approach.
  • Acted as Global Account Manager
    Oversaw client relationships and managed budgets, invoices, and contract delivery, ensuring operational success across multiple regions while maintaining cost efficiency.
  • Compliance & Audit Expertise
    Led successful PSA audits in Ireland, ensuring regulatory compliance and acting as the key point of contact for legal and operational readiness.
  • Designed Leadership Pipelines
    Identified and mentored team leads, embedding a sustainable training model within the GSOC to support continuous team development and scalability.
  • Crisis Management & Resilience
    Conducted regular crisis response drills, developed response protocols, and maintained operations through high-pressure scenarios globally.
  • Process & Efficiency Overhaul
    Revamped onboarding, recruitment, and shift scheduling processes to reduce inefficiencies, mitigate risk, and improve analyst engagement.
  • Client-Centric Security Solutions
    Tailored workflows and intelligence reporting to meet specific client needs across sectors including tech, public, and private organizations.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Crisis24 (A GardaWorld Company)
  • Gavin de Becker & Associates (GDBA)
  • LinkedIn Professional Network

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsTeam Building / Company RetreatsPersonal development programsFlexible work hoursPaid time offStock Options / Equity / Profit SharingPaid sick leave

Interests

Global Security & Risk Intelligence – Passionate about emerging threats, protective intelligence, and evolving security technologies

Leadership Development – Focused on mentoring future leaders, team building, and driving high-performance cultures

Talent Development & Coaching – Enjoy identifying potential in team members and fostering their growth into leadership roles

Travel & Cultural Awareness – Personal interest in global travel, understanding new environments, and adapting leadership across regions

Software

WinTeam – Workforce scheduling, timekeeping, and compliance Salesforce – Client relationship and account management Everbridge – Critical event management and mass notification Factal – Real-time threat intelligence and incident tracking iSOS / International SOS – Travel risk and employee safety monitoring Liferaft – OSINT monitoring and threat detection Microsoft Office Suite – Word, Excel, PowerPoint (Advanced) Google Workspace – Docs, Sheets, Meet for remote collaboration Adobe Premiere Pro – (Used for content creation, if relevant to internal comms) Dayforce (Ceridian) – Workforce management, scheduling, HR integration Zoom / Microsoft Teams – Remote operations, team coordination

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Gary McGrane