Gary McGrane
Dublin 24,Ireland
Summary
Dynamic professional with expertise in organisational leadership and GSOC operations, adept at client relationship management and risk & compliance audits. Proven track record in talent development and protective intelligence, ensuring effective cross-functional team management. Skilled in invoice & budget oversight, committed to driving strategic initiatives that enhance operational efficiency and foster growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Director
Crisis24
Dublin, Ireland
05.2022 - 04.2025
- Company Overview: Protective Solutions
- Conducted successful PSA audits in Ireland, acting as the point of contact for compliance and legal readiness
- Led the setup of a fully operational GSOC in Sydney, ensuring adherence to local laws and licensing before deployment
- Took over a struggling GSOC in San Francisco, improving morale, restructuring leadership, and achieving service continuity
- Revamped global recruiting efforts, attracting top talent and improving onboarding outcomes
- Oversaw client engagement and acted as Global Account Manager, aligning budget forecasts, reviewing invoices, and driving cost efficiency
- Directed global operational initiatives supporting enterprise risk management across organizational, people, asset, and cyber domains
- Contributed to team meetings for the development of finance strategies and plans.
- Protective Solutions
- Drove change management initiatives in response to evolving business needs.
- Defined clear roles and responsibilities for team members enhancing accountability and ownership.
- Mentored junior staff accelerating their professional growth.
- Managed stakeholder relationships to foster alignment and commitment.
- Evaluated employee performance frequently for necessary feedback and improvements.
- Maintained high level of professionalism under pressure situations, ensured smooth operations during crises.
- Organized top-notch training programs to enhance team skills.
- Led team in crisis management drills to ensure preparedness.
- Organised regular account reviews, assuring cleint satisfaction and trust.
GSOC Manager
Crisis24
Dublin, Ireland
11.2021 - 05.2022
- Company Overview: Protective Solutions
- Managed daily operations of the Global Security Operations Center (GSOC), supporting client intelligence and protective services
- Implemented process improvements and shift structures to enhance analyst performance and coverage
- Collaborated closely with senior leadership to align the GSOC structure with evolving client needs
- Managed a large team of security personnel to ensure effective operation.
- Led crisis management drills regularly, ensuring preparedness in case of emergencies.
- Drafted detailed monthly reports on all security-related incidents for upper management's review.
- Led training sessions for hiring managers on interview techniques and best practices.
- Ensured compliance with company policies and employment laws throughout the hiring process.
- Managed hiring process for increased efficiency.
- Oversaw recruitment process for office personnel; ensured hiring of highly qualified candidates fit for roles.
- Created robust candidate pipelines for future hiring needs.
- Assisted with hiring, training and evaluating all catering staff.
Lead Global Operations Analyst
Gavin de Becker & Associates (GDBA)
Dublin, Ireland
01.2019 - 11.2021
- Spearheaded the whole setup and operational launch of the Dublin Global Security Operations Center (GSOC) — led end-to-end execution including recruiting a high-performing analyst team, establishing operational protocols, and securing infrastructure.
- Acted as the primary liaison between GDBA leadership and the client, ensuring all operational, compliance, complaint, and security deliverables met or exceeded client expectations.
- Designed and implemented workflows tailored to client-specific needs, setting a benchmark for future GSOC deployments within the organization.
- Built a cohesive, mission-driven team culture from inception, focusing on talent retention, performance development, and operational excellence.
- Provided operational intelligence and logistical support for high-profile clients in the public, private, and government sectors
- Developed analytical reporting systems to assess risks and deliver proactive intelligence support
- Supported a globally distributed team of analysts, investigators, and security professionals
- Enhanced internal knowledge-sharing practices and collaborated with U.S.-based field offices for synchronized threat assessments
- Identified skill gaps within the team and organized relevant training sessions.
- Fostered a positive work environment with regular team-building exercises.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Promoted company values and vision, ensuring full team adherence and investment.
- Assisted in the hiring process and selecting highly qualified candidates.
- Assisted in the hiring process for new bar staff members.
Education
Diploma - Leadership & Management
University College Dublin
Skills
- Organizational Leadership
- GSOC Operations & Setup
- Client Relationship Management
- Risk & Compliance Audits
- Talent Development
- Protective Intelligence
- Invoice & Budget Oversight
- Cross-Functional Team Management
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Certification
- PSA Security Licence
- ILM Certificate in Team Leadership & Management
- Diploma in Leadership & Management (University College Dublin)
Timeline
Program Director
Crisis24
05.2022 - 04.2025
GSOC Manager
Crisis24
11.2021 - 05.2022
Lead Global Operations Analyst
Gavin de Becker & Associates (GDBA)
01.2019 - 11.2021
Diploma - Leadership & Management
University College Dublin
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