Garry Richardson
Nenagh,Co. Tipperary
Summary
Talented Sales Representative with excellent lead generation potential and more than 6 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Seeking similar position with new client.
Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects
Sharp banking professional whose talents shine in competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Customer sales representative
Aib bank
, Limerick
2023.06 - 2024.01
- Helped resolve client problems quickly with superior customer service.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Used consultative sales approach to understand and meet customer needs.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Developed new business by networking with valuable customers.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Responded to telephone and in-person requests for information.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Maximised margin by using effective negotiation techniques.
- Converted enquiries by employing effective negotiation and persuasion skills.
- Consistently exceeded monthly sales targets using exceptional negotiation skills.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reviewed customer history to recommend appropriate products and services.
Sales Advisor
Virgin media
, Limerick
2022.08 - 2023.05
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Generated repeat business through exceptional customer service.
- Promoted excellent customer service standards in all interactions.
Customer service representative
Vodafone
, Limerick
2020.12 - 2022.05
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Sales representative
Bord gais
, limerick
2018.02 - 2020.12
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Prepared sales contracts and oversaw signing of both parties.
- Responded to telephone and in-person requests for information.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Resolved customer concerns promptly to maintain satisfaction.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Completed customer searches to generate new leads.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Built lasting relationships with clients through customer service interactions.
Administrative assistant
Irish
, County Tipperary
2017.01 - 2018.01
- Community Activation Programme - Provided administrative support to the Social
- Inclusion Community Activation Programme (SICAP)
- Inserted information to customised database information system (IRIS)
- Dealt with client queries both in person and over the phone
- Recruited patrons for courses and events, designed flyers, and promoted services
- Assisted with event organisation, e.g
- Room set-up, registration of clients, and collected feedback
- Helped with collation of information on SICAP
- Actions for project files
- Assisted other projected when requested by project staff
- General office duties; filing, photocopying, scanning, shredding, mail, email, etc.
- Kept and maintained accurate filing system for preservation of office information.
NTLP, Community Assistance
Nenagh
2014.01 - 2016.01
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed opening and closing duties in line with established schedule.
Shop Assistant
Centra Supermarket
Nenagh
2004.01 - 2004.09
- Supermarket
- PAGE - CURRICULUM VITAE OF, - Assisted with customer queries
- Stacked shelves
- Received delivered and organised stock room
- Ensured stockroom and shop was kept neat and tidy
- Adhered to strict health and safety regulations
Education
Delivery driver courseFull drivers licence, Customer Care Award - Delivery driving and customer care
FTB
limerick 2018.05 - 2018.08
Basic First Aid, Manual Handling, and -
Nenagh Vocational School
Limerick 2011.01 - 2011.05
Completed 5 months of Level 5 Certifi - undefined
Nenagh College
2010
Skills
- Point-of-sale orders
- Customer service
- Lead prospecting
- Visiting customer locations
- Retention strategies
- Revenue generation
- Sales strategies
- Teamwork and collaboration
- Retail marketing
- Product knowledge
- Customer relations
- Problem solving strength
- Sales expertise
- Acquiring clients
Additional Information
- GENDER
- EMPLOYER /ADDRESS DATES POSITION RESPONSIBILITIES EMPLOYER / ADDRESS TYPE OF BUSINESS DATES
- EMPLOYER
Timeline
Customer sales representative
Aib bank
2023.06 - 2024.01
Sales Advisor
Virgin media
2022.08 - 2023.05
Customer service representative
Vodafone
2020.12 - 2022.05
Delivery driver courseFull drivers licence, Customer Care Award - Delivery driving and customer care
FTB
2018.05 - 2018.08
Sales representative
Bord gais
2018.02 - 2020.12
Administrative assistant
Irish
2017.01 - 2018.01
NTLP, Community Assistance
2014.01 - 2016.01
Basic First Aid, Manual Handling, and -
Nenagh Vocational School
2011.01 - 2011.05
Shop Assistant
Centra Supermarket
2004.01 - 2004.09
Completed 5 months of Level 5 Certifi - undefined
Nenagh College