GANGA RAMESH (Stamp 1G Dependent)
Dublin
Summary
Client Service consultant with six years of proven experience in managing client relationships, delivering tailored solutions, and ensuring client satisfaction. Strong expertise in developing strategies to streamline processes and maximize profits. Highly detail-oriented professional with exceptional organization, interpersonal, and communication skills with the drive to exceed expectations.
Overview
7
7
years of professional experience
Work History
Client Mobility Associate
Ernst And Young
03.2022 - 04.2024
- Developed and maintained strong relationships with Partners, agencies, and vendors to support marketing initiatives.
- Managed multiple clients efficiently and provide outstanding service to ensure a smooth and successful transition for clients.
- Served as the primary point of contact for clients throughout the relocation process.
- Provided guidance and support to clients on relocation policies, procedures, and services.
- Addressed client inquiries and concerns promptly and professionally.
- Coordinated all aspects of the relocation process including housing, transportation, and logistics.
- Maintained regular communication with clients, keeping them informed of the status of their relocation.
- Collaborated with colleagues to ensure a cohesive approach to client service.
- Generated reports and provided updates to management on client relocations.
- Identified and resolved any issues or challenges that arise during the relocation process.
- Escalated complex issues to senior management as necessary.
Client Services Consultant
Fragomen Immigration Services
10.2017 - 03.2022
- Monitored project progress and performance, ensuring that client expectations are met or exceeded.
- Worked alongside with client offices to understand specific needs and coordinate throughout the case life cycle for filing US petitions at USCIS
- Analyzed and coordinated with multiple clients to provide legal advices
- Streamlined and optimized mobility management process to improve the efficiency and productivity
- Trained new employees on mobility processes and monitored their progress through assignments and assessments
- Handled high volume inbound & outbound calls, meetings and emails effectively.
- Scheduled regular meetings with the team to collect task updates and propagated the same with the management
- Ensured that all client requests were addressed promptly according to SLAs established by management.
- Established strong relationship with clients by providing guidance on multiple mobility queries throughout the process
Education
Bachelor of Science in Biomedical Engineering -
SRM UNIVERSITY
CHENNAI, INDIASkills
- Client relations
- Project management
- Microsoft Office Suites (Excel, Word and Powerpoint)
- Training and Development
- Service assistance
- Teamwork
- Time management
- Leadership
- Effective communication
- Critical thinking
- Strong aptitude
References
- Nicole Bailey, EY / Assistant Director, nicole.m.bailey@uk.ey.com
- Sandhya, Fragomen / Account Director, sandhya.kochi@fragomen.com
Timeline
Client Mobility Associate
Ernst And Young
03.2022 - 04.2024
Client Services Consultant
Fragomen Immigration Services
10.2017 - 03.2022
Bachelor of Science in Biomedical Engineering -
SRM UNIVERSITY
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