Gaelle Purfield
Castleblayney,County Monaghan
Summary
Highly skilled with a strong academic background in Mental Health Therapy and Customer Care Advising. I
have in depth customer care and employees' training experience. My strengths include leadership, multitasking,
quick decision-making, communication and organisation skills. I enjoy helping others I enjoy
seeking challenges so that I can upskill. Team work is crucial but also take leadership on projects on my own
initiative. I can work under pressure and have adapted well to fast changing environments and to challenging
roles. Track record of being an essential part of the customer care and products specialization teams and
instrumental in providing effective solutions that produce immediate impact and contribute to the
establishment's long-term success Strategic-thinking individual experienced in turning low-performing
organizations into top revenue producers. Offering engaging and pleasant personality with expertise
improving customer relationships.
Overview
26
26
years of professional experience
Work history
Director/ Manager
Moggy Doggy Minders
Castleblayney, County Monaghan
01.2021 - Current
- Managing and maintaining appointments for new and regular customers
- Meeting customers and their pets prior to enrolment
- Managing Transport of dogs with all safety measures required
- Website building and maintenance by uploading pictures and content
- Creating Facebook and media campaigns (creating videos using Promo.com); maintaining a presence on Social platforms (Facebook/ Instagram)
- Bookkeeping and Tax returns using Quickbooks
- Managing the doggy daycare and the boarding of the dogs and other pets on a daily basis
- Accounting using Quickbooks and VAT returns
- Conduct 1:1 session and provide feedback to employees on areas of improvement
- Prepare the assessment area and use of an assessment form prior to dog's arrival and session
- Conduct 1:1 session and provide feedback to customers with outcomes of assessment
Customer Advisor/ GPS Products Specialist
Radio System Corporation
Dundalk,, Louth
09.2012 - Current
- Resolving and answering queries from European customers over the phone/ emails/ Chat in regards of
technical issues and products use - Decision making and Passion Commitment, a can do, positive attitude for best outcome (WIN-WIN)
- .Reporting to engineering any improvement possibilities on products
- Proactively build relationship externally and internally with retailers/ distributors and team members
- Entering products specifications on system,
Taking orders and payments using SalesForce - Resolving deliveries issues
- Applying Return processes and refunds
- Ecommerce duties: resizing photos using GIMP 2, analysing data
- Translations (English- French) Assisting the Ecommerce team on company website and Amazon content
product description translations - Providing training to the rest of the Team on products
- Controlling Call Quality level on the Team and provide feedback and adequate training when necessary
- Attending and assisting HR and Call Centre Manager with potential French candidates' interview
Administrator/ Helpline Counsellor
Dundalk Rape Crisis Centre
Dundalk, Louth
01.2009 - 06.2012
- Typing reports, creating spreadsheets (Words, Excel,
PowerPoint, MS Word, MS Publisher, Access, clients database) - Daily use of the Internet (Google, Outlook, organisation website), in charge of the daily update of the
website and, page with fundraising events, helplines numbers and other assistance agencies details - Creating fundraising events, managing sponsors and volunteers
- Answering helpline calls from victims of sex abuse and rape and providing counselling and court
accompaniments.
Property Office Administrator
Remax
Swords, Dublin
03.2008 - 06.2008
- Dealing with letting and sales enquiries
- Responding to phone & email queries in a timely manner
Setting up and Preparing contracts - Creating brochures, maintaining listings of properties on the websites by uploading pictures and content
description - Lodgement of cash to bank
- Responsible for opening and closing of office
Property Consultant
Property World
Dublin, Dublin 7
03.1998 - 10.2001
- Dealing with letting enquiries
- Responding to phone & email queries about properties available in a timely manner
- Setting up and Preparing Owner/ Tenant contracts
- Creating brochures, maintaining listings of properties on the websites by uploading pictures and
descriptions. - Managing the fitting of portfolio properties in Dublin
Education
course - Introduction to Bookkeeping
EdX ACCA
Cambridge, United States 11.2022 -
NVQ Level 3 - Kennel Assistant & Management
Oplex Careers
London UK 11.2020 - 11.2020
Diploma of Higher Education - Animal Care
Online Academy
United Kingdom 07.2019 - 07.2019
Diploma of Higher Education - Cognitive Behavioural Therapy
Open College
United Kingdom 05.2012 - 05.2012
Diploma of Higher Education - Social Studies
International Foundation for Adult Education
United Kingdom 06.2011 - 06.2011
Skills
- Conflict resolution
- Coaching leadership
- Risk Assessment
- Communication
- Critical Thinking
- Attention to details
- Active listening
- Organisation
Languages
French
Native
English
Advanced
Timeline
course - Introduction to Bookkeeping
EdX ACCA
11.2022 -
Director/ Manager
Moggy Doggy Minders
01.2021 - Current
NVQ Level 3 - Kennel Assistant & Management
Oplex Careers
11.2020 - 11.2020
Diploma of Higher Education - Animal Care
Online Academy
07.2019 - 07.2019
Customer Advisor/ GPS Products Specialist
Radio System Corporation
09.2012 - Current
Diploma of Higher Education - Cognitive Behavioural Therapy
Open College
05.2012 - 05.2012
Diploma of Higher Education - Social Studies
International Foundation for Adult Education
06.2011 - 06.2011
Administrator/ Helpline Counsellor
Dundalk Rape Crisis Centre
01.2009 - 06.2012
Property Office Administrator
Remax
03.2008 - 06.2008
Property Consultant
Property World
03.1998 - 10.2001
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