Gabriel H. P. Ferraz
Dublin
Summary
- Detail-oriented Business Administration professional with over 5 years of experience in Digital Sales, CRM Management, and Operational Support within world-class technology environments. Currently delivering operational excellence at Microsoft Dublin, I possess a deep understanding of corporate standards and cross-functional collaboration. Proven track record in managing end-to-end client onboarding and complex data reconciliation, combining a technical background as an IT Technician with a strategic business mindset. Fluent in Portuguese and English (C1), I am eager to leverage my expertise in Sales Pipeline Management and Customer Success to drive digital transformation as a Digital Solution Area Specialist. Visa Status: Stamp 4 EUFam (No sponsorship required)
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Team Leader
Sodexo at MICROSOFT
Dublin, Ireland
08.2024 - Current
- Assist in representing Microsoft brand by providing operational support and professional services in corporate setting.
- Support daily workplace experience by managing communal facilities and coordinating supplies.
- Aid in collaboration with teams to organise internal corporate events, enhancing logistics and employee engagement.
Sales Pipeline Management
Esport Motor Honda
Rio Claro, Brazil
09.2019 - 12.2023
- Managed end-to-end Customer Due Diligence (CDD) for client onboarding, ensuring 100% adherence to AML/KYC regulatory standards
- Performed Quality Assurance (QA) and audits on customer files to mitigate operational risk and ensure data integrity for internal reporting
- Expertly handled client due diligence (KYC principles), verifying documentation and coordinating post-meeting follow-ups to ensure a seamless and compliant service lifecycle.
- Coordinated cross-functional collaboration between departments to optimize lead management and improve client retention through structured engagement strategies.
IT Technician
The PC Clinics
Dublin, Ireland
09.2018 - 08.2019
- Data Integrity & Troubleshooting: Managed hardware and software resolutions with a focus on data integrity, ensuring client information remained secure and accessible.
- Documentation & Compliance: Maintained precise technical documentation and service records, ensuring 100% compliance with internal reporting standards and service level agreements (SLAs).
- Process Implementation: Coordinated the rollout of new software and hardware systems, following structured implementation protocols to minimize operational downtime.
- Client Relationship Management: Acted as a technical point of contact for clients, translating complex technical issues into clear, professional communication to maintain high satisfaction levels.
Administrative Assistant & IT Support Assistant
VirtuAll Solutions
Rio Claro, Brazil
01.2015 - 03.2018
- Executed complex administrative tasks, including schedule management and the organization of critical documents for internal reporting and audits.
- Provided technical support and training to staff, improving team productivity and ensuring systems were used according to operational standards.
- Assisted in the coordination of corporate events and internal meetings, demonstrating strong organizational skills and attention to detail.
Education
English Language Course - SEDA College
Dublin, Ireland2019
Bachelor of Business Administration -
.
Rio Claro,Brazil2016
Skills
- Technical: CRM Management (Salesforce/Internal Systems), KYC & AML Awareness, Data Reconciliation, Advanced MS Excel, IT Troubleshooting
- Operations: Document Auditing, Process Optimization, Regulatory Compliance, Back-Office Support
- Interpersonal: Professional Stakeholder Communication, Team Collaboration, High-Pressure Problem Solving, Adaptability
- Compliance: KYC/AML Awareness, Customer Due Diligence (CDD), Document Auditing, Regulatory Standards
Certification
- https://www.linkedin.com/in/gabrielferraz94/
Languages
Portuguese
First Language
English
Advanced
C1
Additional Information
- Stamp 4 EUFam – Work Permit. I do not need sponsorship.
- Work references can be provided upon request
Timeline
Hospitality Team Leader
Sodexo at MICROSOFT
08.2024 - Current
Sales Pipeline Management
Esport Motor Honda
09.2019 - 12.2023
IT Technician
The PC Clinics
09.2018 - 08.2019
Administrative Assistant & IT Support Assistant
VirtuAll Solutions
01.2015 - 03.2018
English Language Course - SEDA College
Bachelor of Business Administration -
.