Gabriele Diana

Hospitality

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Helped customers complete purchases, locate items and join reward programs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.

• Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
• Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
• Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
• Developed activities to help students delve into lessons and obtain hands-on experience.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Provided information on various sites throughout [City] area, relaying little-known stories to provide interest.