Gabriela Vallejo
Dublin
Summary
Customer-focused professional with experience in retail, sales, and call centre environments, now seeking hospitality roles in Dublin (cafés, restaurants, and customer service). Skilled in delivering fast-paced customer service, handling transactions, resolving issues, and working in busy team environments. Strong communication skills, adaptability, and ability to remain calm under pressure. Currently studying English and seeking part-time afternoon work. Reliable and available for immediate start.
Overview
2
2
years of professional experience
Work History
Sales Assistant
ALDO SHOES
Quito, Ecuador
11.2024 - 01.2025
- Delivered high-level customer service in a busy retail environment, assisting customers with product selection and recommendations.
- Processed payments accurately using POS systems and multiple payment methods.
- Maintained store presentation, ensuring clean, organized, and customer-friendly environment.
- Supported stock control and merchandising to ensure product availability and visual standards.
Call Centre Sales Agent
Bussinescorp
Quito, Ecuador
09.2024 - 11.2024
- Managed high-volume inbound and outbound calls, maintaining professional and friendly communication.
- Identified customer needs and provided tailored solutions to achieve sales targets.
- Handled objections and complaints effectively, ensuring customer satisfaction.
- Worked under performance targets in a fast-paced, results-driven environment.
Customer Service Assistant
Mercatip
Riobamba, Ecuador
02.2023 - 05.2023
- Provided direct customer service, including payment processing and resolving customer queries.
- Supported daily operations including stock control and inventory management.
- Assisted with supplier coordination and product reception.
- Ensured smooth customer experience through attentive and personalised service.
Education
Licenciatura - Clinical Psychology
Universidad Nacional de Chimborazo
Riobamba 2020 - 2025
Skills
- Customer service in fast-paced environments
- Hospitality service (food & beverage / front-of-house support)
- Cash handling and POS systems
- Barista and café customer interaction (transferable experience)
- Order taking and customer communication
- Complaint handling and problem resolution
- Teamwork in busy environments
- Time management under pressure
- Emotional intelligence and guest satisfaction focus
Languages
Español
First Language
Inglés
Intermediate
B1
References
- Ms. Estefanía Ortiz, ALDO SHOES, +593 984181638
- Mr. Álex Gómez, BUSINESSCORP, +593 962895177
- Ms. Elsy Toctaquiza, Mercatip, +593 979247210
Timeline
Sales Assistant
ALDO SHOES
11.2024 - 01.2025
Call Centre Sales Agent
Bussinescorp
09.2024 - 11.2024
Customer Service Assistant
Mercatip
02.2023 - 05.2023
Licenciatura - Clinical Psychology
Universidad Nacional de Chimborazo
2020 - 2025