Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
Gabriela Murphy

Gabriela Murphy

Barntown,Ireland

Summary

Experienced professional with strong focus on financial services management and customer relations. Skilled in driving branch performance through strategic planning, team leadership, and enhanced customer engagement. Capable of delivering consistent growth by leveraging operational expertise and fostering collaborative work environment.

Overview

19
19
years of professional experience

Work history

Financial services branch manager

EBS d.a.c.
Wexford
01.2020 - Current
  • Managed daily branch operations, ensuring smooth functioning.
  • Conducted performance reviews to drive staff development, which resulted in increased productivity levels.
  • Coordinated with head office for policy implementation and updates.
  • Provided expert financial advice, influencing customer decisions positively.
  • Ensured compliance with legal regulations and company policies.
  • Train, mentor and guide branch banking staff to provide exceptional customer care.
  • Recommended loan approvals and declines based on customer credit worthiness.
  • Supervised branch operations to spur continuous improvements and enhance service delivery.
  • Handled credit approval processes through diligent application management.
  • Managing human resources
  • Recognising employee achievements and encouraging excellence,
  • Drafting forecast and business plans
  • Managing office tasks and prioritising and delegating work between staff,
  • Identify and develop new sources of business
  • Preparing operational reports for Head Office,

Senior mortgage advisor

EBS d.a.c.
Wexford
06.2017 - Current
  • Identified new business opportunities through proactive networking activities.
  • Handled sensitive customer information with utmost confidentiality and adherence to data protection laws.
  • Coordinated closely with underwriters to expedite approval process without compromising due diligence procedures.
  • Advised customers on mortgage products for suitable financial solutions.
  • Collaborated with solicitors, surveyors, and other professionals in property industry for seamless transactions.
  • Prioritised tasks effectively under tight deadlines, ensuring quality service delivery at all times.
  • Maintained excellent track record of client satisfaction with personalised service delivery.

Personal Banking Executive

KBC Bank Ireland
Kilkenny, County Kilkenny
06.2015 - 06.2017
  • Providing high quality face-to-face customer centric service to direct retail customers,
  • Reviewing documentation and information provided and preparing recommendation for underwriters, front line risk assessment
  • Providing comprehensive and professional selling, advisory and delivery service to customers,
  • Converting enquiries into sales opportunities and providing highest service level,
  • Generate retail cross sales,
  • New business development
  • Mortgage product champion
  • Student recruitment Champion,

Customer Advisor/ Cashier

Bank Of Ireland
Gorey, Bunclody & Wexford
12.2007 - 12.2014
  • Assisted customers in product selection, resulting in increased sales.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Stayed updated on company policies, enabling accurate information dissemination to customers.
  • Managed large volumes of incoming calls for efficient customer service operations.
  • Developing and maintaining effective and productive working relationships with branches, product businesses and online banking,
  • Timely and accurate recording/updating of customer information on appropriate bank systems ie CRM
  • Running single cashier position and business cash, responsible for running and monitoring and control of commercial cash

Data Operator

Equifax
Wexford
12.2006 - 12.2007
  • Managed large volumes of data efficiently, maintaining high levels of accuracy amidst time pressures.
  • Handled sensitive customer information discreetly, respecting privacy concerns whilst ensuring security protocols were followed rigorously.
  • Maintaining customer and commercial data on databases in line with company process and procedures

Education

Qualified Financial Advisor Diploma -

Institute of Bankers - Dublin City University
09.2008 - 12.2009

Certificate in Personal & Micro SME Credit -

Institute of Bankers - UCD
01.2018 - 09.2018

Business Studies -

Wexford Vocational College
09.2004 - 09.2005

Principles and Priactices of Credit Risk Managemen -

Institute of Bankers - UCD
09.2024 -

Skills

Compliance understanding

  • Financial statement analysis
  • Knowledge of regulatory standards

● Excellent organisational and motivational skills, with strong ability to plan and prioritise work according to strict and tight deadlines

● Strong ability to adopt very quickly to challenging and changing priorities

● Strong multi-tasking skills with high levels of accuracy

● Ability to escalate where appropriate

Accomplishments

    - KBC Retail Person of the Year Award 2016

    - Bank of Ireland - running successful School Banks 'Learn to Earn' Programms in several loack schools, bringing value to the business through building strong relationships with the schools and future customers

    - Bank of Ireland - Customer Advisor Top 10 in the region 2013,

    - Equifax - Employee of the Month Award 2007

Timeline

Principles and Priactices of Credit Risk Managemen -

Institute of Bankers - UCD
09.2024 -

Financial services branch manager

EBS d.a.c.
01.2020 - Current

Certificate in Personal & Micro SME Credit -

Institute of Bankers - UCD
01.2018 - 09.2018

Senior mortgage advisor

EBS d.a.c.
06.2017 - Current

Personal Banking Executive

KBC Bank Ireland
06.2015 - 06.2017

Qualified Financial Advisor Diploma -

Institute of Bankers - Dublin City University
09.2008 - 12.2009

Customer Advisor/ Cashier

Bank Of Ireland
12.2007 - 12.2014

Data Operator

Equifax
12.2006 - 12.2007

Business Studies -

Wexford Vocational College
09.2004 - 09.2005

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Gabriela Murphy