Gabriela Chamorro
Dublin,Leinster
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Sales Executive
Inditex
Dublin , Leinster
2023.05 - 2023.06
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Established and maintained positive, profitable client relationships through superb communication.
- Analysed industry and competitor trends to enhance sales strategy.
Receptionist Assistant
Berheim Architect S.A
Managua,Nicaragua.
2021.07 - 2022.07
- Reorganised filing system to reduce file location times.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Scheduled meetings and client appointments for team.
Receptionist
Doctor Briones
Houston, Texas.
2020.03 - 2020.09
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Answered forty telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
Reception Manager
Dr. Simonson
Miami, Florida
2018.02 - 2018.09
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Resolved IT and technical issues during conferences and special events.
- Ordered stock for building facilities, including refreshments and consumables.
- Prepared reception team rota in [Software] to ensure stable coverage.
- Represented front of house services, maintaining polished, professional appearance to uphold company image.
- Managed external queries, engaging with clients face-to-face, by phone and through email.
Operations Manager
EGOSI MARKETING
Managua,Nicaragua
2016.06 - 2017.11
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Analysed financial data to track and achieve budget targets.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
- Noted employee absences and grievances, and improved team development and performance with right training.
Customer Service Executive
Stream
Managua , Managua
2012.02 - 2014.06
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Managed banking and accounts with expert finance knowledge.
- Handled live chat queries within strict timeframe targets.
Education
Bachelor degree Communication and Public Relations - Communications
AMERICAN UNIVERSITY OF NICARAGUA
Managua 2014.08 - 2019.01
English course - Advanced
ICOT COLLEGE
Dublin, Leinster 2022.11 - 2023.05
Skills
- Front desk reception
- Office support
- Client conflict resolution
- VIP guest experience
- Organised and reliable
- Rapport building
- Telephone skills
Languages
English
Fluent
Spanish
Native
German
Beginner
Timeline
Sales Executive
Inditex
2023.05 - 2023.06
English course - Advanced
ICOT COLLEGE
2022.11 - 2023.05
Receptionist Assistant
Berheim Architect S.A
2021.07 - 2022.07
Receptionist
Doctor Briones
2020.03 - 2020.09
Reception Manager
Dr. Simonson
2018.02 - 2018.09
Operations Manager
EGOSI MARKETING
2016.06 - 2017.11
Bachelor degree Communication and Public Relations - Communications
AMERICAN UNIVERSITY OF NICARAGUA
2014.08 - 2019.01
Customer Service Executive
Stream
2012.02 - 2014.06
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