Gabiela Wasyliszyn
Summary
Proven Security Officer and Sales Assistant with a strong history of enhancing safety and customer satisfaction at Daa and Nando's Chickenland Ireland. Skilled in identification verification and excelling in customer needs assessment, I've adeptly managed security protocols and delivered exceptional service, achieving recognition for outstanding performance. Fluent in Polish, my ability to prioritize tasks and efficiently handle high-pressure situations stands out.
Overview
7
7
years of professional experience
Work History
Security Officer
Daa
01.2023 - 11.2024
- Check staff ID and passenger boarding passes before granting them access to the security-restricted areas.
- Operate high-tech security equipment, including X-ray machines, walk-through metal detectors, and body scanners, to identify prohibited items.
- Conducted manual searches of cabin baggage, staff items, and body searches on passengers and staff to adhere to safe travel regulations and safety guidelines in a professional manner.
- Remained calm, on alert, and professional under pressure to responsibly handle security emergencies. De-escalated difficult situations through a calm, authoritative manner, and communication.
- Reported suspicious activity to supervisors swiftly for a quick incident response.
Front of House Employee
Nando's Chickenland Ireland
07.2021 - 11.2022
- Warmly welcomed 50+ customers per shift with memorized menu items and specials in order to offer advice on products.
- Filled over 100 orders per shift, while multitasking and handling payments using a POS system.
- Mastered the recipes of items in a timely manner, prepared meals, and served many customers.
- Manual handling and HACCP training have been completed.
- Swiftly and successfully resolved the conflict, resulting in customer satisfaction.
Sales Assistant
Applegreen St.Maragret's
10.2020 - 12.2020
- Diligently handled transactions to include POS, cash, and exchange returns. Built a relationship with customers and provided them with high-quality service while anticipating their needs and wants to ensure customer satisfaction.
- Accurately and successfully calculated and balanced the cash register at the end of each shift, ensuring no loss of profits.
- I made sure the shelves were stocked up neatly for easy customer access.
- Manual handling and HACCP training have been completed.
- Collected, signed off, and organized all incoming deliveries.
Sales Assistant
Wrights Food Fayre
02.2018 - 10.2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
Air Traffic Controller Training
AirNav Ireland 11-2024
Leaving Certificate
St.Mary's Holy Faith Killester 06-2021
Skills
- Personnel screening
- Metal detector operation
- Fluent Polish Speaker
- Threat management
- Cash handling
- Customer needs assessment
- Opening and closing procedures
- Task prioritization
- Fast and efficient service worker
- Reliable and punctual
- Organized multi-tasker
- Good with numbers and math
Timeline
Security Officer
Daa
01.2023 - 11.2024
Front of House Employee
Nando's Chickenland Ireland
07.2021 - 11.2022
Sales Assistant
Applegreen St.Maragret's
10.2020 - 12.2020
Sales Assistant
Wrights Food Fayre
02.2018 - 10.2020
Air Traffic Controller Training
Leaving Certificate
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