FURKAN SEVER

• Resolved customer issues, working with kitchen and bar staff to compensate guests
• Optimised profits by controlling food, beverage and labour costs daily
• Proactively reminded staff to check customer IDs during service, preventing underage drinking
• Followed safe serving requirements and kept list of available ride services for inebriated customers
• Established positive relationships with guests and employees, creating positive, energetic environment
• Handled escalated customer complaints to provide full resolutions and promote loyalty
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory
• I have already experienced as a barista, I know every kind of coffees how to make it.

Developed professional relations with company employees of organisation to enhance trust and reliability.

• Directed loading and unloading of shipments to manage smooth workflow.

• Trained staff in till management practices including reviewing and reconciling daily transactions.

• Aligned day-to-day activities with targets set by upper management.

• Monitored compliance with workplace policies and safety objectives.

• Tracked employee productivity, performance and task completion to meet quality standards.

• Conducted evaluations to measure performance and progress of employees.

• I was helping to IT department to report. Also I controlled to warehouse in order not to be any problem.

• I used to 3 of programs : S.A.P , CUBIC . EXCEL I was checking to workers , who is working too much then others then i was reporting to them.