Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Fulya Taş

Fulya Taş

Dublin

Summary

Results-driven professional with over a decade of cross-functional experience in operations, customer success, and team leadership within fast-paced, multicultural environments. Proven track record of optimizing processes, leading high-performing teams, and delivering exceptional service standards under pressure. Unique combination of humanities education and business acumen brings strategic insight, empathy, and hands-on execution to every role undertaken.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Festival / Event Coordinator

hap Solutions Group
04.2022 - Current
  • Managed end-to-end planning and execution of boutique and large-scale events.
  • Coordinated vendors, logistics, and staffing to ensure smooth delivery.
  • Engaged with attendees to enhance the overall event experience.
  • Handled last-minute challenges with quick problem-solving on-site.

Operations Supervisor

Delivery Hero
12.2019 - 01.2022
  • Supervised day-to-day operations to improve team productivity and service quality.
  • Led cross-functional teams and supported performance monitoring and reporting.
  • Resolved customer issues in high-pressure situations to maintain satisfaction.
  • Collaborated with internal teams for quality control and workflow optimization.

Customer Support / CX Admin

Yemeksepeti / Delivery Hero
11.2017 - 12.2019
  • Provided administrative support in a fast-paced, high-volume call center environment.
  • Facilitated communication across departments to ensure operational continuity.
  • Assisted with task tracking, reporting, and team coordination.
  • Handled sensitive internal data and documentation with accuracy and confidentiality.

Customer Support / CX Specialist – Live Chat & Calls

Yemeksepeti / Delivery Hero
10.2016 - 11.2017
  • Delivered real-time customer support via phone and live chat platforms.
  • Resolved user issues related to orders, app navigation, and delivery problems.
  • Ensured high CSAT scores by providing empathetic and efficient service.
  • Worked closely with UX teams to relay user feedback.

Sales & Marketing Specialist

Koton (Fashion Retail)
01.2012 - 01.2015
  • Implemented sales strategies that resulted in record-breaking revenue periods.
  • Developed and executed in-store promotions and visual merchandising plans.
  • Built and nurtured long-term customer relationships.
  • Collaborated with marketing teams for seasonal campaigns and brand visibility.

Education

Bachelor of Arts - Comparative Literature

Adnan Menderes University
Turkey
06-2016

Skills

  • Customer Relationship Management
  • Operations & Process Coordination
  • Team Leadership & Training
  • Problem Solving & Conflict Resolution
  • Event & Logistics Planning
  • Multilingual Communication (EN/TR/FR)
  • Strategic Thinking & Adaptability
  • Project management
  • Time management
  • Crisis management

Certification

  • Business Intelligence Analyst Professional Certificate - IBM (in progress)
  • Introduction to User Experience Design - Georgia Institute of Technology (2024)
  • Digital Product Design: UX Research & UX Design - Udemy (2023)
  • Designer’s Bundle (Typography, Logo Lettering, Stylescapes, Color Theory) - Chris Do (2023)
  • Unique Customer Experience Training - UNIQ (2019)

Languages

English
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Festival / Event Coordinator

hap Solutions Group
04.2022 - Current

Operations Supervisor

Delivery Hero
12.2019 - 01.2022

Customer Support / CX Admin

Yemeksepeti / Delivery Hero
11.2017 - 12.2019

Customer Support / CX Specialist – Live Chat & Calls

Yemeksepeti / Delivery Hero
10.2016 - 11.2017

Sales & Marketing Specialist

Koton (Fashion Retail)
01.2012 - 01.2015

Bachelor of Arts - Comparative Literature

Adnan Menderes University

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Fulya Taş