Fuhad Raheem
Bexleyheath,Kent
Summary
Enthusiastic and results-driven Sales Assistant with experience in fast-paced retail and customer service environments. Skilled in driving sales (+30%), ensuring exceptional customer service, and maintaining high store standards. Adept at stock management, merchandising, and teamwork, with a proven ability to exceed KPIs and customer satisfaction goals (+20%). Seeking a part-time Sales Assistant role at Savers, where I can contribute strong communication, sales expertise, and problem-solving skills to enhance the shopping experience.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Retail sales assistant
Metric Stores
Ikeja, Lagos
09.2023 - 02.2024
- Delivered friendly and proactive customer service, leading to a 30% sales increase during peak periods.
- Assisted customers in finding the best deals, improving satisfaction scores by 20%.
- Processed transactions using POS systems with 100% accuracy, ensuring smooth operations.
- Maintained a clean and organized store layout, enhancing the shopping experience.
- Exceeded monthly sales targets, achieving 110% of goal expectations.
Customer service representative
Emmy Care
Ikorodu
08.2022 - 08.2023
- Managed customer inquiries via phone, email, and chat, ensuring a 95% satisfaction rating.
- Assisted customers with product recommendations, increasing upselling rates by 15%.
- Handled transactions, returns, and exchanges with zero processing errors.
- Trained new employees on customer engagement best practices, boosting team efficiency by 25%.
Education
High School Diploma - GCSE
JECO College
09.2016 - 08.2022
Skills
- Exceptional Customer Service – Creating positive shopping experiences and resolving issues efficiently
- Sales & Upselling – Driving sales performance and meeting KPIs
- Stock Management & Merchandising – Keeping shelves organized and visually appealing
- Fast-Paced Teamwork – Thriving in dynamic retail settings with flexibility and adaptability
- POS Systems & Data Entry – Handling transactions accurately and efficiently
References
References available upon request.
Timeline
Retail sales assistant
Metric Stores
09.2023 - 02.2024
Customer service representative
Emmy Care
08.2022 - 08.2023
High School Diploma - GCSE
JECO College
09.2016 - 08.2022
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