Freja Petersen
Galway,
Summary
Customer-focused hospitality professional with international experience in delivering exceptional service. Skilled in problem-solving and maintaining composure in fast-paced environments. Quickly adapts to diverse teams and cultures, effectively addressing guest needs.
Overview
5
5
years of professional experience
Work History
TUI Wedding Coordinator
TUI UK weddings
Greece, Zakynthos
04.2025 - 10.2025
- Coordinated destination weddings from initial consultation to ceremony day, guiding couples through legal requirements and timelines to ensure smooth execution.
- Acted as the main point of contact for couples before and during their stay, providing reassurance, advice, and solutions for a stress-free wedding experience.
- Managed ceremony setup, décor, and vendor arrival, resolving last-minute changes calmly to maintain a seamless wedding experience.
Hotel Representative
TUI Musement
, Greece and Egypt
07.2022 - 10.2025
- Acted as the main point of contact for guests during crisis situations, such as wildfires, and handling complaints, emergencies, and operational challenges with professionalism.
- Conducted welcome meetings and presentations to familiarize guests with destination and company services, enhancing their overall experience.
- Promoted and sold excursions, upgrades, and additional services to achieve sales targets, while documenting guest feedback and operational performance.
- Served as the main point of contact between hotel partners, local suppliers, and daily operations, communicating accurate information between hotel suppliers and TUI's administration and management.
- Coordinated with international colleagues and hotel staff to streamline operations and ensure seamless service delivery.
- Training new staff members in digital systems, the TUI brand, and customer service.
Restaurant Waiter
Café Vivaldi
Næstved, Denmark
03.2021 - 09.2021
- Presented menus and answered questions regarding items.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Addressed customer inquiries by providing accurate information and support. and resolved issues with professionalism.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Skills
- Skilled in handling inquiries, complaints, and sensitive situations with professionalism
- Experienced in managing unexpected issues such as delays, overbookings, or guest emergencies
- Maintains composure under pressure
- Works effectively with international colleagues, guest and hotel partners
- Collaborative team work
Languages
Danish
Native
Native
Norwegian
Intermediate (B1)
B1
German
Beginner (A1)
A1
References
References available upon request.
Timeline
TUI Wedding Coordinator
TUI UK weddings
04.2025 - 10.2025
Hotel Representative
TUI Musement
07.2022 - 10.2025
Restaurant Waiter
Café Vivaldi
03.2021 - 09.2021