Freda Parsons
Kilkenny,County Kilkenny
Summary
I have always worked in hospitality. I would consider myself a people person. I have worked as a hotel receptionist for the last 23 years and loved it. I work really well as part of a team and on my own. I am an
energetic employee well-versed in strong communication and organisation skills. I seeks solutions to problems and good at multi-tasking.
I'm a loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised and dependable years of experience. Successful at managing multiple priorities with positive attitude.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Reception supervisor
Kilkenny Civic Trust
Kilkenny, Kilkenny
06.2001 - Current
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Trained and supervised staff to deliver excellent customer service.
- Coordinated large party bookings, including deposit processing and special requests.
- Recruited reception staff, implementing best practice training techniques for maximum team productivity.
- Handled reservations each week with Hotsoft in line with company procedures.
- Supervised reception staff, providing support and management to maintain productivity.
- Monitored company inbox and answered email enquiries daily to maintain customer satisfaction.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Education
Certificate of Higher Education - Information Technology & Office Skills
FAS Scheme
Kilkenny 01.1999 - 12.1999
Skills
- Accounts reconciliation
- Complaint resolution
- Customer liaison
- Telephone etiquette
- Inbox management
- Reception staff onboarding and training
- Ability to prioritize
Timeline
Reception supervisor
Kilkenny Civic Trust
06.2001 - Current
Certificate of Higher Education - Information Technology & Office Skills
FAS Scheme
01.1999 - 12.1999
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