Frantiska Trencsenyiova
Tuam,Co. Galway
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Energetic Fitness Instructor delivering professional, quality exercise programmes. Adept at assessing participant capabilities to maximise personal potential. Qualified in Exercise Health and Fitness, personal trainer and class instructor. Energetic Trainer with thorough knowledge of diverse strength training programs and group classes. Versed in assessing client fitness levels and safely supporting goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Shop assistant
Padraics Discount Store
Tuam, Ireland
2023.01 - 2023.08
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Supervised junior staff activities and kept shop operational.
Product Builder
Zimmer Biomet Oranmore
Oranmore, Ireland
2021.09 - 2022.08
- Operation of CNC equipment for the production of products
- Operation of finishing equipment fot the production of products
- Correctly performs all steps od cleaning operation
- Accurately identifies cosmetic irregularities
- Performs all NDT Activities
- Visual inspection of parts and papework
- Maintain accurate records and report date on computerized system
- Operates as part of team to achieve productivity Targets
- Responsible for the basic preventative maintenance of the equiepment and for keeping a clean and organized work area
- Exercise assigned responsibility for on‑the‑job trainning of less qualified personnel
- Trainnig a new product builders for certification, Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops
- Received 3
- Passion Awards
- For delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers
- Certificate Exercise Health and Fitness
Store Assistant
Aldi Store Oranmore
Oranmore, Ireland
2018.11 - 2021.09
- Primary duties include processing sales transactions,resolving customer issues and keeping the shop orderly
- Handled customer complaints with empathy and composure
- Consistently met my short and long-term targets
- Processed a range of documentation and entered information into databases
- Cover shop floor and checkout as well.
Waitress and Bar assistant
Galway Bay Golf Resort
Oranmore, Ireland
2017.05 - 2018.10
- Communicated with kitchen and bar staff to complete food and drink orders; filled in as bartender when needed
- Performed opening and closing duties, including cleaning, preparing the specials board, and opening or closing the register
- Greeted patrons upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor
- Took highly specific orders that allowed customers to build their own pizzas, pastas, calzones, and salads with an unlimited number of toppings
- Kept drinks refilled and frequently visited tables to meet guest needs
- Resolved customer complaints to maintain a high level of satisfaction concerning food quality, restaurant cleanliness, timliness, and service
Fitness Coach
Inspire Fitness
Liosban, Galway, Ireland
2016.07 - 2017.04
- Designed classes to match the learning levels and skills of all participants
- Tracked class attendance and monitored size to gauge the effectiveness of promotions
- Collaborated with club owners to develop new fitness classes
- Guided clients in practicing safe exercise
Fitness Coach, Trainer
NRG Health & Fitness
2016.07 - 2017.04
- Designed classes to match the learning levels and skills
Sales Assistant
SuperValue OranTown
2014.07 - 2016.06
- Work experience of all participants
- Tracked class attendance and monitored size to gauge the effectiveness of promotions
- Promoted club products, programs, and services to participants
- Collaborated with club owners to develop new fitness classes
- Guided clients in practicing safe exercise, Opened and closed store independently when needed
- Computed sale prices and total purchases; received and processed cash and credit payment
- Preformed daily tasks in sales, sale promotions, payment and exchanges policies
- Built customer rapport by asking specific questions and listening attentively
- Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
- Maintained sales report and met monthly quotas
Education
Certificate of Higher Education, Personal Trainer - Certificate Exercise Health and Fitness/part time study
2014.02 - 2014.08
Leaving Certification of collage - Business academy and Banking
2000.01 - 2004.01
Skills
- Brand representation
- Outgoing and enthusiastic
- Customer retention
- Product promotions
- Financial records analysis
- Teamwork, team player
- problem-solving
- computer and software skills
- abbility to learn quick, self-growth, great communicator
- Superb time management
Interests
social medias, dancing, self-growth, developing
courses, music, nature, animals
Languages
Czech
Native
Slovak
Fluent
Polish
Advanced
English
Advanced
Timeline
Shop assistant - Padraics Discount Store
2023.01 - 2023.08
Product Builder - Zimmer Biomet Oranmore
2021.09 - 2022.08
Store Assistant - Aldi Store Oranmore
2018.11 - 2021.09
Waitress and Bar assistant - Galway Bay Golf Resort
2017.05 - 2018.10
Fitness Coach - Inspire Fitness
2016.07 - 2017.04
Fitness Coach, Trainer - NRG Health & Fitness
2016.07 - 2017.04
Sales Assistant - SuperValue OranTown
2014.07 - 2016.06
University of Limerick/ NCEF - Certificate of Higher Education, Personal Trainer, Certificate Exercise Health and Fitness/part time study
2014.02 - 2014.08
Business Academy and Banking - Leaving Certification of collage , Business academy and Banking
2000.01 - 2004.01