Frank Moghadam
Bournemouth
Summary
Accomplished Operations Manager with over5 years of expertise in high-volume e-commerce and logistics operations at Amazon UK. Proven ability to optimize delivery station performance, drive cost savings, and achieve operational excellence through strategic planning and data-driven decision-making. A leader in developing talent pipelines, fostering a culture of safety, and exceeding KPIs in fast-paced environments. Adept at leading large-scale transitions and delivering measurable outcomes, including annual savings of £500,000 and consistent improvements in throughput and safety metrics.
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon UK
02.2024 - Current
- Directed end-to-end operations for a high-volume delivery station, overseeing4 area managers and200+ associates across multiple shifts
- Increased throughput by12%, reducing processing times and ensuring operational efficiency during peak periods
- Delivered £500,000 in annual cost savings through innovative labour planning and optimized resource allocation
- Spearheaded safety initiatives, achieving a20% reduction in incident rates and maintaining compliance with Amazon’s safety standards
- Set regional benchmarks with a98.5% On-Time Delivery (OTD) rate and99.98% scan compliance, directly enhancing customer satisfaction
- Implemented Lean Six Sigma strategies to eliminate bottlenecks, yielding £250,000 in additional savings
- Launched the “Step-Up Bench” program, boosting associate engagement by35% and promoting20+ team members into leadership roles
Area Manager
Amazon UK
01.2022 - 02.2024
- Developed a21-day labour planning model, reducing Cost Per Shipment (CPS) by10% and increasing labour efficiency during peak seasons
- Improved throughput per hour (TPH) by10% within four months, generating £344,925 in annual savings
- Reduced safety incidents year-over-year by implementing structured training programs and escalation processes
- Consistently achieved a98.38% OTD rate while maintaining compliance with Amazon’s operational standards
Shift Manager
Amazon UK
01.2020 - 01.2022
- Standardized operational processes, reducing error rates by9% and improving shift productivity by15%
- Partnered with internal stakeholders to implement workflow efficiencies, achieving significant improvements in cross-shift communication and alignment
- Conducted efficiency audits and implemented training programs to enhance team performance and compliance
Education
MSc - Logistics and Operations Management
University of Cardiff
01.2020
BSc - International Business Management
University of Cardiff
01.2018
Skills
- Excel Proficiency (Advanced)
- Logistics and Supply Chain Management Software
- Resource Optimization and Planning Tools
- CRM Platforms
- Problem-solving
- Team leadership
- Project management
Affiliations
Member, Finance and Trading Society, Cardiff, UK (2015 –2018)
Core Competencies
- Operational Leadership & Process Optimization
- KPI Achievement & Metric Excellence
- Lean Six Sigma & Continuous Improvement
- Safety Management & Compliance
- Talent Development & Leadership Pipeline
- Strategic Resource Planning & Cost Optimization
- Cross-Functional Collaboration & Stakeholder Engagement
- Data-Driven Decision-Making & Change Management
Timeline
Operations Manager
Amazon UK
02.2024 - Current
Area Manager
Amazon UK
01.2022 - 02.2024
Shift Manager
Amazon UK
01.2020 - 01.2022
BSc - International Business Management
University of Cardiff
MSc - Logistics and Operations Management
University of Cardiff
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