Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Gutierrez Noriega

Dublin,Ireland

Summary

Detail-oriented QA professional with 3+ years of experience in data annotation, content moderation, and policy implementation. Skilled in root cause analysis, cross-cultural communication, and delivering high-quality results in fast-paced environments. Fluent in English and Spanish, with a proven ability to handle sensitive content and drive process improvements. Passionate about ensuring online community safety and contributing to innovative AI solutions.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Generative Al Annotator

Covalen Solutions
Dublin, Ireland
11.2023 - Current
  • Accurately annotate English and Spanish data, maintaining a quality score above 90% to optimize training data for AI large language models (LLMs).
  • Evaluate and improve data resources and machine learning outputs, ensuring consistent high performance and accuracy.
  • Develop and uphold guidelines for high-quality content creation and organization, adapting to a fast-paced, changing environment.
  • Conduct research to ensure precise annotations, applying strong analytical skills to interpret large datasets and provide actionable feedback.
  • Collaborate with cross-functional teams to enhance the data annotation process and contribute to the development of cutting-edge AI models.

Customer Service Officer

BLS International Services Ltd
Dublin, Ireland
07.2022 - 10.2023
  • Streamlined visa processing operations, ensuring strict adherence to Spanish Embassy guidelines and regulatory compliance.
  • Utilized ACCEDA CRM system for precise data entry, fee management, and expense reporting, demonstrating proficiency in MS Office Suite.
  • Delivered exceptional customer service by efficiently prioritizing tasks and maintaining a professional, confidential workspace.

Grade IV Data Processor

HSE via CPL
Dublin, Ireland
09.2021 - 07.2022
  • Processed confidential personal data for the COVID-19 Vaccination Program, ensuring compliance with GDPR and privacy policies.
  • Expedited COVID test result uploads to the CRM system, optimizing patient communication and contact tracing efforts.
  • Conducted data analysis and produced quality assurance reports to enhance operational processes.

Childminder

Irish Family
Dublin, Ireland
01.2021 - 09.2021

Supervised children's homework assignments, assisting with difficult tasks to support educational goals.

Hospitaliy Assistant

KSG
Dublin, Ireland
10.2019 - 03.2020

Enhanced customer experience through effective communication and visual merchandising, ensuring high standards of service.

Junior Marketing Executive

TV Azteca
Mexico City, Mexico
08.2018 - 08.2019
  • Collaborated with media agencies and sales executives to devise and execute tailored marketing strategies, maximizing commercial impact.
  • Contributed to event coverage and content creation for sports events and reality shows, showcasing adaptability and creativity.
  • Worked with international brands like Coca-Cola on cross-border campaigns, demonstrating B2B marketing expertise.

Media Content Analyst

Intermedia
Mexico City, Mexico
04.2017 - 05.2018

Evaluated online content per established guidelines, ensuring adherence to quality benchmarks and standards.

Conducted meticulous assessments of various content types, demonstrating attention to detail and commitment to quality.

Education

Bachelor's degree - Communication and Media Studies

Universidad de la Comunicación
Mexico City
01.2013 - 12.2016

Skills

Content Moderation

Data Annotation

Cross-Cultural Communication

Attention to Detail

Root Cause Analysis

Adaptability

Microsoft Office Suite

Timeline

Generative Al Annotator

Covalen Solutions
11.2023 - Current

Customer Service Officer

BLS International Services Ltd
07.2022 - 10.2023

Grade IV Data Processor

HSE via CPL
09.2021 - 07.2022

Childminder

Irish Family
01.2021 - 09.2021

Hospitaliy Assistant

KSG
10.2019 - 03.2020

Junior Marketing Executive

TV Azteca
08.2018 - 08.2019

Media Content Analyst

Intermedia
04.2017 - 05.2018

Bachelor's degree - Communication and Media Studies

Universidad de la Comunicación
01.2013 - 12.2016
Francisco Gutierrez Noriega