Summary
Overview
Work history
Education
Skills
Timeline
Generic

Francisco Gutierrez Noriega

Dublin,Ireland

Summary

Detail-oriented QA professional with 3+ years of experience in data annotation, content moderation, and policy implementation. Skilled in root cause analysis, cross-cultural communication, and delivering high-quality results in fast-paced environments. Fluent in English and Spanish, with a proven ability to handle sensitive content and drive process improvements. Passionate about ensuring online community safety and contributing to innovative AI solutions.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Generative Al Annotator

Covalen Solutions
Dublin, Ireland
2023.11 - Current
  • Accurately annotate English and Spanish data, maintaining a quality score above 90% to optimize training data for AI large language models (LLMs).
  • Evaluate and improve data resources and machine learning outputs, ensuring consistent high performance and accuracy.
  • Develop and uphold guidelines for high-quality content creation and organization, adapting to a fast-paced, changing environment.
  • Conduct research to ensure precise annotations, applying strong analytical skills to interpret large datasets and provide actionable feedback.
  • Collaborate with cross-functional teams to enhance the data annotation process and contribute to the development of cutting-edge AI models.

Customer Service Officer

BLS International Services Ltd
Dublin, Ireland
2022.07 - 2023.10
  • Streamlined visa processing operations, ensuring strict adherence to Spanish Embassy guidelines and regulatory compliance.
  • Utilized ACCEDA CRM system for precise data entry, fee management, and expense reporting, demonstrating proficiency in MS Office Suite.
  • Delivered exceptional customer service by efficiently prioritizing tasks and maintaining a professional, confidential workspace.

Grade IV Data Processor

HSE via CPL
Dublin, Ireland
2021.09 - 2022.07
  • Processed confidential personal data for the COVID-19 Vaccination Program, ensuring compliance with GDPR and privacy policies.
  • Expedited COVID test result uploads to the CRM system, optimizing patient communication and contact tracing efforts.
  • Conducted data analysis and produced quality assurance reports to enhance operational processes.

Childminder

Irish Family
Dublin, Ireland
2021.01 - 2021.09

Supervised children's homework assignments, assisting with difficult tasks to support educational goals.

Hospitaliy Assistant

KSG
Dublin, Ireland
2019.10 - 2020.03

Enhanced customer experience through effective communication and visual merchandising, ensuring high standards of service.

Junior Marketing Executive

TV Azteca
Mexico City, Mexico
2018.08 - 2019.08
  • Collaborated with media agencies and sales executives to devise and execute tailored marketing strategies, maximizing commercial impact.
  • Contributed to event coverage and content creation for sports events and reality shows, showcasing adaptability and creativity.
  • Worked with international brands like Coca-Cola on cross-border campaigns, demonstrating B2B marketing expertise.

Media Content Analyst

Intermedia
Mexico City, Mexico
2017.04 - 2018.05

Evaluated online content per established guidelines, ensuring adherence to quality benchmarks and standards.

Conducted meticulous assessments of various content types, demonstrating attention to detail and commitment to quality.

Education

Bachelor's degree - Communication and Media Studies

Universidad de la Comunicación
Mexico City
2013.01 - 2016.12

Skills

Content Moderation

Data Annotation

Cross-Cultural Communication

Attention to Detail

Root Cause Analysis

Adaptability

Microsoft Office Suite

Timeline

Generative Al Annotator

Covalen Solutions
2023.11 - Current

Customer Service Officer

BLS International Services Ltd
2022.07 - 2023.10

Grade IV Data Processor

HSE via CPL
2021.09 - 2022.07

Childminder

Irish Family
2021.01 - 2021.09

Hospitaliy Assistant

KSG
2019.10 - 2020.03

Junior Marketing Executive

TV Azteca
2018.08 - 2019.08

Media Content Analyst

Intermedia
2017.04 - 2018.05

Bachelor's degree - Communication and Media Studies

Universidad de la Comunicación
2013.01 - 2016.12
Francisco Gutierrez Noriega