Francisco Espinosa
Dublin
Summary
Experienced quality moderator, content reviewer, and administrator proficient in MS Office, specifically Word and Excel. Skilled in utilizing Google tools such as Gmail, Google Drive, and Google Calendar. Possess a high level of written and spoken English, along with native fluency in Spanish. Proven track record of successful remote work experience.
Overview
22
22
years of professional experience
Work History
Tier 2 - Search Quality Moderator
Concentrix
01.2021 - 04.2025
- Conduct weekly quality evaluations of agents’ work, analyzing errors to identify trends and areas for improvement.
- Ensure alignment with updated guidelines and processes, promoting consistency across the team.
- Organize and lead training sessions, deliver constructive feedback, and support team members in meeting quality targets.
- Monitor high-risk content to detect potential fraud patterns and escalate concerns appropriately.
- Analyze workflow inefficiencies and recommend actionable improvements to enhance operational effectiveness.
- Design and facilitate calibration sessions for agents, quality reviewers, and support coaches to maintain evaluation consistency.
- Provide coaching for new hires and deliver ongoing refresher training for experienced agents to reinforce best practices.
Tier1 - Search Quality Moderation
Concentrix
01.2019 - 01.2021
- Supported one of the world’s leading job boards by ensuring the integrity and relevance of job listings.
- Analyzed job postings to detect and address scams, spam, fraudulent content, and other quality issues.
- Identified patterns and red flags in content and account behavior, escalating issues beyond policy scope to appropriate teams.
- Contributed to defining content moderation policies and improving internal processes and tools.
- Provided feedback and suggestions to enhance platform functionality and user safety.
- Ensured a high-quality experience for job seekers by maintaining a trusted, user-friendly job search environment.
Waiter
The Joy of Cha
06.2015 - 04.2018
- Serve food and drinks to guests
- Handle different payments in an efficient accurate manner
- Promote the best possible experience for our guests and ensure guest satisfaction
- Ensure cleanliness is maintained throughout and recorded accordingly
- Prepare equipment for the coffee shop before and after service
Administrative Assistant
Directorio Bahiasur S.L.
03.2007 - 02.2015
- Managed daily email correspondence and responded promptly to client and internal inquiries via phone and written communication.
- Drafted, edited, and proofread business correspondence, reports, and internal documents with a high degree of accuracy.
- Maintained and organized detailed records, ensuring data integrity and ease of access.
- Coordinated meetings and appointments between clients, agents, and internal stakeholders.
- Operated and managed a high-volume, multi-line phone system, ensuring efficient call handling and message delivery.
- Performed data entry, word processing, and spreadsheet management using Microsoft Office Suite (Word, Excel, Outlook).
Waiter
The Joy of Coffee
09.2005 - 10.2006
Kitchen Assistant
The Mount Somerset Hotel and Spa
09.2003 - 06.2004
Education
Advanced Level Training Course - Trade and Marketing
Miguel Romero Esteo
Malaga - Spain01.2001
Secondary School -
Valle Del Azahar
Malaga - Spain01.1999
Skills
- Teamwork Skills
- Problem Solving Skills
- Excellent Communication Skills
- Multitasking Skills
- Advanced Technology Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
References
References Available Upon Request.
Hobbies and Interests
I like traveling and music. I enjoy learning new things on computers such as building websites and have a small project selling on Amazon as a professional seller.
Timeline
Tier 2 - Search Quality Moderator
Concentrix
01.2021 - 04.2025
Tier1 - Search Quality Moderation
Concentrix
01.2019 - 01.2021
Waiter
The Joy of Cha
06.2015 - 04.2018
Administrative Assistant
Directorio Bahiasur S.L.
03.2007 - 02.2015
Waiter
The Joy of Coffee
09.2005 - 10.2006
Kitchen Assistant
The Mount Somerset Hotel and Spa
09.2003 - 06.2004
Advanced Level Training Course - Trade and Marketing
Miguel Romero Esteo
Secondary School -
Valle Del Azahar
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