FRANCINE EKALA MAKANZU
Dublin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time commitment abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, business communication work experience and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Dispatch Clerk
Gategroup
03.2025 - Current
- Company Overview: GateGroup is a leading global provider of catering and food service solutions for the aviation industry
- As a Dispatch Clerk at GateGroup Aviation, I was responsible for managing and overseeing the timely and efficient delivery of in-flight meals, beverages, and other catering supplies to airlines
- In addition to my logistics and catering responsibilities, I handled various administrative tasks to ensure the smooth operation of the department
- This included generating reports, maintaining accurate records of food orders, delivery schedules, and any changes or discrepancies
- I also ensured that all necessary documentation was in place for each catering order, making it easy to track the status of deliveries and resolve any potential issues
- I regularly interacted with airline representatives to manage any issues related to food orders, special requests, or delivery schedules
- If any discrepancies arose, such as missing meals or incorrect orders, I quickly addressed and resolved the issue by liaising with the relevant teams to ensure a swift resolution
- This required excellent communication and problem-solving skills to maintain a high level of customer satisfaction and ensure the airlines' needs were met promptly
- Successfully managed complex catering logistics and administration tasks, ensuring all orders were processed accurately and on time
- GateGroup is a leading global provider of catering and food service solutions for the aviation industry
Freelance
translit
01.2025 - Current
- Spearheaded cutting-edge translation solutions, leveraging advanced language technologies to enhance communication efficiency across diverse global markets
- Meticulously reviewed and refined translations, maintaining exceptional accuracy and cultural sensitivity across various document types and subject matters
Event Assistant
The Anantara Marker Hotel Dublin
10.2021 - 11.2024
- Created detailed timelines and checklists to ensure smooth operation of events
- Resolved any conflicts that may have arisen throughout the course of an event's planning process or implementation stages
- Conducted post-event evaluations to identify areas for improvement in future events
- Provided customer service assistance before, during, and after events
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events
- Set up and tore down equipment for large scale events, conferences
- Organized materials, cleaned facilities and set up equipment to prepare for events
- Supported catering team with setup, service, and cleanup of event food and beverages
Warehouse Associate
Amazon Dublin
09.2020 - 10.2021
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment
- Maintained accurate inventory records through manual and computerized systems
- Fostered positive working relationships with internal staff members while providing superior customer service
- Adhered strictly to company policies regarding quality control measures throughout the shipping process
- Received and processed incoming shipments, verifying accuracy of items against purchase orders
- Collaborated with team members to complete tasks efficiently and accurately
- Assembled customer orders from stock ensuring that the correct number and types of products
Education
Certificate - Business And Digital Skills
Dublin Business School
Dublin09.2025
BUSINESS ADMINISTRATION -
Ballsbridge Futher College
South Dublin05.2024
Skills
- Customer service
- Teamwork
- Problem Solving
- Adaptability
- Communication
- Microsoft Office
- Guest Experience
- Catering Support
- Order Processing
- Time management
- Teamwork collaboration
Languages
French
English
Lingala
Hobbies and Interests
- Learning new skills
- Cooking
- Health and fitness
Timeline
Dispatch Clerk
Gategroup
03.2025 - Current
Freelance
translit
01.2025 - Current
Event Assistant
The Anantara Marker Hotel Dublin
10.2021 - 11.2024
Warehouse Associate
Amazon Dublin
09.2020 - 10.2021
Certificate - Business And Digital Skills
Dublin Business School
BUSINESS ADMINISTRATION -
Ballsbridge Futher College
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