Financial Services expert, with focus on Payments, Forex and Capital Markets;
Fluent in English and Chinese, Italian mother tongue;
Strong communication and interpersonal skills, adept at building strong relationships with clients, stakeholders, and team members to drive collaboration and achieve business goals;
Team Leadership in Business Support and Operations Analytics;
Strong statistical knowledge and analytical skills with a strategic thinking mindset;
Advanced knowledge of Excel and Office Suite;
Proficient in software systems such as AX Dynamics, Spectrum, Power BI, Paragon and database systems such as Oracle SQL;
Good knowledge of programming language such as Python;
Proficient in Case Management Systems such as Microsoft Dynamics CRM, Jira, Service Now and Hobart.
Overview
9
9
years of professional experience
Work History
Credit Services Middle Office Expert
BNP Paribas, Dublin Branch
02.2025 - Current
Operate within the Independent Control Function, acting as a bridge between Business Lines and Support Functions to ensure robust credit management and operational control;
Managing the onboarding of new credit products and structures, ensuring compliance and effective implementation of control frameworks;
Maintain and update the credit product list, ensuring pricing conditions are correctly applied and changes tracked across the credit lifecycle;
Coordinate with internal stakeholders for Pre-Funding Memos, approvals, conditions precedent/subsequent, and manage documentation across secured repositories;
Oversee full credit lifecycle activities including covenant monitoring, insurance compliance, and facility approvals;
Monitor and report on participations, both inbound and outbound, including fee calculations, drawdowns, and expiry tracking of guarantees and SBLCs;
Manage full execution of payables and receivables submissions, including drawdown conditions, tenor calculations, and client coordination;
Prepare ad-hoc business analytics, SWIFT confirmations, and client audit reports; key contact for Finance on regulatory credit reporting and utilisation.
Business Analyst - IT Operations
BNP Paribas, Dublin Branch
11.2021 - 01.2025
Analysed and monitored payment processes to identify risks and inefficiencies, implementing data-driven solutions to prevent disruptions and optimise workflow performance;
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance;
Planned integral business operational strategies and policies through customers and markets analysis;
Data Monitoring through SQL in order to identify singularities and inaccuracies in the Supply Chain;
Analysed business processes to identify inefficiencies and recommended optimisation strategies for enhanced productivity.
Selling Partner Support - FBA Logistic Specialist
Amazon
03.2021 - 11.2021
Ensured the accurate processing of direct debit payments from merchants on the platform, proactively monitoring transactions to prevent discrepancies, and resolving payment-related issues to maintain seamless financial operations and enhance merchant satisfaction;
Primary interface for the Amazon Merchants providing phone, email and operational support governed by internal service level agreements;
Coordinating with other internal departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions;
Addressing chronic system issues, providing process improvements, through the development of internal documentation;
Maintenance of excellent performance metrics such as quality, productivity, first contact resolution, and attendance.
Business Support Lead
AFEX
11.2019 - 02.2021
Regulatory Reporting Tasks (CAR and PSD):
Processing the internal and external reconciliation for the Client Money;
Maintenance of the Client Asset Reconciliation (CAR) Resolution Pack;
Reporting of Policy issues and Breaches;
Assistance in managing smooth client money audit process;
Review of the month-end P&L and balance sheet;
Processing the daily PSD Safeguarding reconciliation in line with the Payment Services Directive(“PSD”);
Business Support Responsibilities:
Investigations on payments, returned wire and compliance;
Leader of the Business Support Ireland Team and coordination of European departments;
Reconciliation and Credit analysis of the Client Vostro Accounts;
Management of Clients Online Platform;
Management and Implementation of Forex Risk Protection Strategy.
Business Support Analyst
AFEX
10.2017 - 10.2019
Investigations on payments and returned wire;
Reconciliation/Credit Analysis of the Client Vostro Accounts;
Investigations on the Compliance back-office queries;
Management of Clients Online Platform;
Management and Implementation of Forex Risk Protection Strategy.
Consultant
Totteridge Capital LTD
08.2017 - 10.2017
Financial Analysis on Italian listed companies;
Drawing up business plans and information memorandum for Italian listed companies.
Intern at Travel and Visa Administration
IFAD
02.2017 - 08.2017
Processing of Expense Reports for approvals;
Gathering Data required to follow up cash advance balance on appropriate closing;
Cost optimization analysis.
Education
Excel Skills For Data Analytics And Visualization
Macquarie University
01-2025
Professional Certificate in Data Analytics
Google
2022
Specialisation in SQL Databases
Oracle
01-2021
Excel Skills For Business Specialisation
Macquarie University
2021
Master of Science - Business, Economics and Social Studies
Roma 3 University
2016
Bachelor of Science - Business and Management
Sapienza University of Rome
2014
Skills
Operational efficiency enhancement
Proficient in SQL
Data analysis
Proficient in Microsoft Excel
Cross-functional team management
Experienced in data modeling techniques
Product commercialization
Market expansion strategy
Market research expertise
Timeline
Credit Services Middle Office Expert
BNP Paribas, Dublin Branch
02.2025 - Current
Business Analyst - IT Operations
BNP Paribas, Dublin Branch
11.2021 - 01.2025
Selling Partner Support - FBA Logistic Specialist
Amazon
03.2021 - 11.2021
Business Support Lead
AFEX
11.2019 - 02.2021
Business Support Analyst
AFEX
10.2017 - 10.2019
Consultant
Totteridge Capital LTD
08.2017 - 10.2017
Intern at Travel and Visa Administration
IFAD
02.2017 - 08.2017
Professional Certificate in Data Analytics
Google
Specialisation in SQL Databases
Oracle
Excel Skills For Business Specialisation
Macquarie University
Master of Science - Business, Economics and Social Studies