Financial Services expert, with focus on Payments, Forex and Capital Markets;
Fluent in English and Chinese, Italian mother tongue;
Strong communication and interpersonal skills, adept at building strong relationships with clients, stakeholders, and team members to drive collaboration and achieve business goals;
Team Leadership in Business Support and Operations Analytics;
Strong statistical knowledge and analytical skills with a strategic thinking mindset;
Advanced knowledge of Excel and Office Suite;
Proficient in software systems such as AX Dynamics, Spectrum, Power BI, Paragon and database systems such as Oracle SQL;
Good knowledge of programming language such as Python;
Proficient in Case Management Systems such as Microsoft Dynamics CRM, Jira, Service Now and Hobart.
Overview
8
8
years of professional experience
Work History
Credit Services Middle Office Expert
BNP Paribas, Dublin Branch
02.2025 - Current
Operate within the Independent Control Function, acting as a bridge between Business Lines and Support Functions to ensure robust credit management and operational control;
Managing the onboarding of new credit products and structures, ensuring compliance and effective implementation of control frameworks;
Maintain and update the credit product list, ensuring pricing conditions are correctly applied and changes tracked across the credit lifecycle;
Coordinate with internal stakeholders for Pre-Funding Memos, approvals, conditions precedent/subsequent, and manage documentation across secured repositories;
Oversee full credit lifecycle activities including covenant monitoring, insurance compliance, and facility approvals;
Monitor and report on participations, both inbound and outbound, including fee calculations, drawdowns, and expiry tracking of guarantees and SBLCs;
Manage full execution of payables and receivables submissions, including drawdown conditions, tenor calculations, and client coordination;
Prepare ad-hoc business analytics, SWIFT confirmations, and client audit reports; key contact for Finance on regulatory credit reporting and utilisation.
Business Analyst - IT Operations
BNP Paribas, Dublin Branch
11.2021 - 01.2025
Analysed and monitored payment processes to identify risks and inefficiencies, implementing data-driven solutions to prevent disruptions and optimise workflow performance;
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance;
Planned integral business operational strategies and policies through customers and markets analysis;
Data Monitoring through SQL in order to identify singularities and inaccuracies in the Supply Chain;
Analysed business processes to identify inefficiencies and recommended optimisation strategies for enhanced productivity.
Selling Partner Support - FBA Logistic Specialist
Amazon
03.2021 - 11.2021
Ensured the accurate processing of direct debit payments from merchants on the platform, proactively monitoring transactions to prevent discrepancies, and resolving payment-related issues to maintain seamless financial operations and enhance merchant satisfaction;
Primary interface for the Amazon Merchants providing phone, email and operational support governed by internal service level agreements;
Coordinating with other internal departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions;
Addressing chronic system issues, providing process improvements, through the development of internal documentation;
Maintenance of excellent performance metrics such as quality, productivity, first contact resolution, and attendance.
Business Support Lead
AFEX
11.2019 - 02.2021
Regulatory Reporting Tasks (CAR and PSD):
Processing the internal and external reconciliation for the Client Money;
Maintenance of the Client Asset Reconciliation (CAR) Resolution Pack;
Reporting of Policy issues and Breaches;
Assistance in managing smooth client money audit process;
Review of the month-end P&L and balance sheet;
Processing the daily PSD Safeguarding reconciliation in line with the Payment Services Directive(“PSD”);
Business Support Responsibilities:
Investigations on payments, returned wire and compliance;
Leader of the Business Support Ireland Team and coordination of European departments;
Reconciliation and Credit analysis of the Client Vostro Accounts;
Management of Clients Online Platform;
Management and Implementation of Forex Risk Protection Strategy.
Business Support Analyst
AFEX
10.2017 - 10.2019
Investigations on payments and returned wire;
Reconciliation/Credit Analysis of the Client Vostro Accounts;
Investigations on the Compliance back-office queries;
Management of Clients Online Platform;
Management and Implementation of Forex Risk Protection Strategy.
Consultant
Totteridge Capital LTD
08.2017 - 10.2017
Financial Analysis on Italian listed companies;
Drawing up business plans and information memorandum for Italian listed companies.
Intern at Travel and Visa Administration
IFAD
02.2017 - 08.2017
Processing of Expense Reports for approvals;
Gathering Data required to follow up cash advance balance on appropriate closing;
Cost optimization analysis.
Education
Excel Skills For Data Analytics And Visualization
Macquarie University
Online Course
01-2025
Professional Certificate in Data Analytics
Google
Online Course
2022
Specialisation in SQL Databases
Oracle
Online Course
01-2021
Excel Skills For Business Specialisation
Macquarie University
Online Course
2021
Master of Science - Business, Economics and Social Studies
Roma 3 University
Rome
2016
Bachelor of Science - Business and Management
Sapienza University of Rome
Rome
2014
Skills
Operational efficiency enhancement
Proficient in SQL
Data analysis
Proficient in Microsoft Excel
Cross-functional team management
Experienced in data modeling techniques
Product commercialization
Market expansion strategy
Market research expertise
Timeline
Credit Services Middle Office Expert
BNP Paribas, Dublin Branch
02.2025 - Current
Business Analyst - IT Operations
BNP Paribas, Dublin Branch
11.2021 - 01.2025
Selling Partner Support - FBA Logistic Specialist
Amazon
03.2021 - 11.2021
Business Support Lead
AFEX
11.2019 - 02.2021
Business Support Analyst
AFEX
10.2017 - 10.2019
Consultant
Totteridge Capital LTD
08.2017 - 10.2017
Intern at Travel and Visa Administration
IFAD
02.2017 - 08.2017
Excel Skills For Data Analytics And Visualization
Macquarie University
Professional Certificate in Data Analytics
Google
Specialisation in SQL Databases
Oracle
Excel Skills For Business Specialisation
Macquarie University
Master of Science - Business, Economics and Social Studies