Francesca Ambrosi
Cork,Ireland
Summary
Dynamic and adaptable professional with a proven ability to maintain a positive attitude under pressure and excel in multitasking. Demonstrates expertise in Point-Of-Sale systems and ensures health and safety compliance while maintaining an efficient work pace. A cooperative team player with an adaptive communication style, seeking to leverage skills in a collaborative environment to drive operational success.
I am outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligence and a well-organized mentality. Certified in safe food handling.
Overview
9
9
years of professional experience
1976
1976
years of post-secondary education
Work history
Barista, Deli Assistant and Waitress
Jakes Cakes Restaurant and Bakery
Bandon, County Cork
2025.09 - Current
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
Junior supervisor - Twist Bar and Bistro
The Clonakilty Park Hotel
Clonakilty, County Cork
2023.05 - 2025.09
- Maintained safe workplace environment to reduce accident risks.
- Guided new staff, enhancing overall productivity.
- Implemented process changes based on feedback received from both customers and employees resulting in enhanced satisfaction levels at all ends.
- Supervised shift transitions guaranteeing seamless handovers between teams.
- Ensured timely task completion for improved team efficiency.
- Streamlined workflow processes, minimising errors and delays.
- Cashed up tills and counted takings to balance books at business close.
- Trained team to upsell products and navigate POS systems.
Team leader
Hudsons, The Burger Joint (South Africa)
Cape Town, South Africa
2018.09 - 2022.11
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Introduced innovative solutions which maximised output without compromising quality.
- Implemented new working methods which improved overall efficiency of the team operations.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Fostered a high-performing environment to drive productivity and quality.
- Coached team members through new or difficult workflows.
Salesperson
Eckards Garden Pavilion
Johannesburg, South Africa
2017.01 - 2018.08
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Attended industry events and trade shows to network with potential clients and stay updated on latest market trends.
- Implemented up-selling techniques, boosted revenue growth.
- Increased product visibility by creating compelling sales displays.
- Resolved customer concerns promptly to maintain satisfaction.
Education
BTech - Ornamental and Landscape Horticulture
UNISA
South Africa 2017.02 - 2021.05
Advanced Diploma - City and Guilds - Floral Craft and Landscape Design
Lifestyle College
South Africa 2015.02 - 2016.05
National Senior Certificate (NSC) -
Edenvale High School
Johannesburg, South AfricaSkills
- Positive attitude under pressure
- Multitasking proficiency
- Adaptive communication style
- Point-Of-Sale system expertise
- Efficient work pace
- Health and Safety Compliance
- Cooperative team player
Languages
English
Fluent
Afrikaans
Intermediate
Timeline
Barista, Deli Assistant and Waitress
Jakes Cakes Restaurant and Bakery
2025.09 - Current
Junior supervisor - Twist Bar and Bistro
The Clonakilty Park Hotel
2023.05 - 2025.09
Team leader
Hudsons, The Burger Joint (South Africa)
2018.09 - 2022.11
BTech - Ornamental and Landscape Horticulture
UNISA
2017.02 - 2021.05
Salesperson
Eckards Garden Pavilion
2017.01 - 2018.08
Advanced Diploma - City and Guilds - Floral Craft and Landscape Design
Lifestyle College
2015.02 - 2016.05
National Senior Certificate (NSC) -
Edenvale High School