Frances O'Mahony
Co. Kilkenny,Ireland
Summary
Accomplished professional with extensive expertise in diplomatic communication, safety standards compliance, and proactive leadership. Demonstrates exceptional skills in efficient scheduling, effective multitasking, and customer focus. Proven track record in budgeting acumen, regulatory compliance, and employee training and development. Adept at risk mitigation, crisis handling, and people management. Committed to staff development, performance monitoring, and team leadership with a strong emphasis on emotional intelligence.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
General services manager
Sodexo Corporate Services
Naas
08.2024 - Current
- Supervise all general services functions including facilities management, catering, cleaning, warehouse and security and logistics operations for improved efficiency and standard
- Attain consistent high standards of cleanliness throughout the facility through rigorous monitoring and supervision.
- Improve service delivery by implementing efficient operational procedures.
- Streamline resource allocation to ensure optimal use and cost effectiveness.
- Manage risk assessments to ensure compliance with health and safety regulations.
- Organise staff training programmes, resulting in increased productivity levels.
- Enhance customer satisfaction for better business performance through quality control measures.
- Oversee inventory management systems, reducing instances of stock discrepancies significantly.
- Foster a positive work environment, boosting team morale and job satisfaction.
- Implement environmentally friendly practices within the organisation, promoting sustainability efforts.
- Direct activities of staff to maximise service availability and play to teams' strengths.
- Identify service gaps, developing plans to strengthen or expand offerings.
- Lead and inspire team of 43 to uphold brand standards and demonstrate professionalism.
- Multi-task effectively under tight deadlines whilst maintaining high levels of accuracy in all tasks completed.
- Optimise workflow processes which resulted in significant time savings across various departments.
- Establish effective communication channels between departments to improve information flow and teamwork.
Catering manager
Sodexo Corporate Services
Waterford
09.2018 - 08.2024
- Implemented effective waste management strategies, reducing overall costs.
- Upheld hygiene and safety regulations through regular checks and audits.
- Conducted regular staff meetings for improved communication within the team.
- Fostered a collaborative work environment amongst staff members contributing to better productivity.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Collaborated closely with chefs to create innovative menu items, enhancing client satisfaction rates.
- Planned diverse catering services for corporate functions, resulting in repeat business deals.
- Coordinated large-scale catering events, contributing to the company's reputation.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Handled event logistics from concept to completion, delivering seamless experiences for clients.
- Reviewed customer feedback regularly, making necessary improvements in service quality.
- Hired and managed catering staff to perform best practices and quality standards.
- Identified and arranged for catering team training, building skills and knowledge.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Head chef
Aramark Corporate Services
Waterford
10.2009 - 09.2018
- Maintained exemplary hygiene standards in the kitchen area.
- Monitored inventory levels, ensured timely replenishment of stock.
- Oversaw quality control measures, maintained consistency across all dishes served.
- Established strong rapport with team members through effective communication skills.
- Managed all aspects of the kitchen, ensuring smooth operation.
- Trained junior staff for optimal performance and skill development.
- Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
- Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Built attractive displays of food items, enticing customers to make additional purchases.
- Adhered to strict dietary guidelines from customers, ensuring satisfaction.
- Upheld health and safety regulations at all times in the kitchen.
Education
Culinary Arts Degree - Professional Cookery
SETU Waterford
Waterford 09.1992 - 05.1994
Skills
- Diplomatic communication
- Safety standards compliance
- Proactive leadership
- Efficient scheduling
- Effective multitasking ability
- Customer focus
- budgeting acumen
- Regulatory compliance
- Employee training and development
- Risk mitigation
- Crisis handling
- People management
- Staff development
- Performance monitoring
- Team Leadership
- Emotional intelligence
References
References available upon request.
Timeline
General services manager
Sodexo Corporate Services
08.2024 - Current
Catering manager
Sodexo Corporate Services
09.2018 - 08.2024
Head chef
Aramark Corporate Services
10.2009 - 09.2018
Culinary Arts Degree - Professional Cookery
SETU Waterford
09.1992 - 05.1994