Folashade Mary Dania
Athlone,Ireland
Summary
Results-driven customer service and sales professional with 7+ years of experience in customer support and marketing. Skilled in delivering exceptional service, driving sales growth, and building lasting client relationships. Adept at leading teams, implementing innovative strategies, and facilitating brand transitions from analogue to digital. Recognized for strong communication, problem-solving, and a commitment to continuous improvement. Passionate about enhancing business success through outstanding service and strategic sales initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
House Keeping Staff
Radisson Blu Hotel
Athlone
12.2024 - Current
- Complied with hotel policies diligently, promoting professionalism at work place.
- Report any maintenance issues or lost items to the appropriate department.
- Enhanced guest comfort through meticulous bed making, linen changing and replacement of toiletries
- Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
- Contributed to team effort by helping colleagues during peak hours.
Digital Marketing Specialist (Remote)
Zerotogreen
Lagos
05.2022 - 04.2025
- Managed client campaigns using Phoenix Ads, ensuring precise targeting and delivering a 25% increase in conversions within six months
- Conducted in-depth performance analysis using Phoenix's reporting tools, improving CTR (Click- Through Rate) by 30% through data-driven optimizations
- Collaborated with clients to align campaign objectives with business goals, achieving a 20% reduction in Cost-Per-Click (CPC)
- Designed customized weekly and monthly reports using analytics tools, providing actionable insights to enhance campaign ROI
Team Lead, Corporate Sales and Marketing
Mysogi Company Limited
Lagos
09.2022 - 08.2024
- Managed a team of Business Development Managers, increasing sales by 70% and overall revenue by 45%
- Participated in digital product development, enhancing business value propositions and contributing to a 39% growth in product adoption
- Planned and executed marketing campaigns, boosting team performance and revenue generation monthly
- Delivered presentations to corporates and agencies, increasing new business acquisitions
- Computed and presented weekly team and sales performance reports to management
- Launched and managed customers' digital marketing and branding campaigns, measuring a 65% improvement in campaign performance
- Prepared pro-forma invoices for clients, leading to a 10% increase in payment turnaround time
- Sent marketing emails to leads, increasing lead conversion rates by 30%
- Managed social media channels, resulting in a 30% growth in engagement and customer inquiries
- Led brainstorming sessions, setting KPIs and revenue targets, achieving a 95% success rate in target attainment
Platinum Customer Support Representative
GT Bank
Lagos
01.2021 - 08.2022
- Communicated bank KYC requirements and validated identification documents, improving compliance rates by 20%
- Ensured communication and issues with customers are adequately captured in the bank's reporting and monitoring tool
- Timely preparation and collation of daily reports on customer issues for improvement of service delivery
- Promptly resolved customer complaints, achieving a 90% customer satisfaction rate
- Recommended appropriate bank products, resulting in a 10% increase in product adoption
- Coordinated with other teams for timely issue resolution, improving resolution times by 20%
Customer Service Representative
Airtel Nigeria
Lagos
12.2018 - 08.2020
- Informed customers about new and existing products and services, generating a 15% increase in up-sells
- Escalated technical complaints to the appropriate bodies promptly
- Resolved customer complaints efficiently, achieving an 85% customer satisfaction rate
- Managed data entry and record-keeping tasks with high accuracy
- Conducted follow-up calls to ensure customer satisfaction and retention, resulting in a 10% increase in customer loyalty
- Provided training and support to junior customer service representatives
- Collaborated with the sales team to identify potential upsell opportunities
Education
Master of Science - Digital Marketing & Data Analytics
Technological University of the Shannon (TUS)
Athlone, County Westmeath 09.2024 -
BSc - Biochemistry
Oduduwa University
Ile-Ife Nigeria 09.2009 - 06.2015
Skills
- Effective communicator
- CRM Competence
- Relationship Building
- Problem solving
- Market Research
- Time management
- Customer service
- Report writing
- Strategic planning
- MS Office Suite (Word, PowerPoint, Excel)
- G-Suit Competence
- Flexibility and multitasking
- Effective team player
Certification
- Fundamentals in Digital Marketing, Google Skillshop, 01/01/24, 278253869
- Google Analytics Certification, Google Skillshop, 01/01/24, 117605845
Timeline
House Keeping Staff
Radisson Blu Hotel
12.2024 - Current
Master of Science - Digital Marketing & Data Analytics
Technological University of the Shannon (TUS)
09.2024 -
Team Lead, Corporate Sales and Marketing
Mysogi Company Limited
09.2022 - 08.2024
Digital Marketing Specialist (Remote)
Zerotogreen
05.2022 - 04.2025
Platinum Customer Support Representative
GT Bank
01.2021 - 08.2022
Customer Service Representative
Airtel Nigeria
12.2018 - 08.2020
BSc - Biochemistry
Oduduwa University
09.2009 - 06.2015
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