Summary
Overview
Work history
Education
Skills
Timeline
Generic

Florence Funmilayo Ojuade

Dublin,Ireland

Summary

Accomplished hospitality professional with extensive experience in high-volume dining environments, demonstrating proficiency in silver service, reservation software, and digital ordering systems. Adept at managing dietary requirements and allergen awareness while ensuring compliance with food hygiene regulations. Recognised for outstanding customer service and efficient tray carrying, coupled with a strong understanding of alcohol licensing and spirits knowledge. Skilled in staff training, inventory control, and cash handling, aiming to leverage expertise in a dynamic hospitality setting.

Organised, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging waitresses with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service, and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing a new, challenging position within a fast-paced restaurant or bar. High-volume dining, customer service, and cash-handling background.

Outgoing Waitress eager to assist the team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in a friendly and knowledgeable manner. Brings years of fine dining experience.

Multi-talented Waitress knowledgeable about food safety operations, best practices, and compliance requirements. Able to easily work with small groups and large parties alike. Seeking a challenging role with opportunities for advancement.

Goal-focused Waitress well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations, and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Adaptable professional with a strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with a friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to the team.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Waitress

D-Dems Internationals
Lagos, Nigeria
01.2019 - 03.2025
  • Managed table settings for enhanced dining experience.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Provided top-notch service to customers, improved overall dining experience.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Accommodated special event needs, provided customised services for parties.
  • Utilised professional communication skills to resolve customer complaints.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Assisted with inventory management, streamlined restaurant operations.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Greeted and escorted guests to tables.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Informed kitchen staff regarding special order requirements.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided menu and offered recommendations to complement dining experience.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Attended to customer's needs proactively for first-class waiting service.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared tables for guests and reset tables between customers.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Accurately took orders, making menu recommendations as appropriate.
  • Greeted customers, presented menus and shared information about available special items.
  • Polished glasses and cutlery to pristine standards.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Customer service representative

The Apartment Hotel
Lagos, Nigeria
01.2017 - 01.2019
  • Performed administrative duties contributing to smooth store operations.
  • Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Ensured smooth running of operations with the timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Collaborated with the sales team to maximise product visibility and sales.
  • Participated in team meetings, sharing best practices for improving service delivery.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Developed strong relationships with customers, fostering brand loyalty and repeat business.
  • Provided top-notch support for increased customer satisfaction.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Managed a high volume of inbound calls for quick resolution of customer issues.
  • Processed orders promptly, ensuring a positive shopping experience for customers.
  • Offered technical support, leading to enhanced user experience.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Streamlined processes through efficient record keeping.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email, and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation, and providing replacement items.

Education

Master of Business Administration - Hospital

University of Abuja
Nigeria
01.2011 - 03.2016

Skills

  • Silver service proficiency
  • Reservation software proficiency
  • Tea and coffee brewing
  • Tills operation
  • Safe manual handling
  • Cleaning procedures competence
  • Resilient under pressure
  • Dietary requirements understanding
  • Time management mastery
  • Alcohol licence awareness
  • Fair conflict resolution
  • Hospitality-Focused mindset
  • Digital ordering system use
  • Efficient tray carrying
  • Familiarity with allergen guide
  • Excellent memory recall
  • English fluency
  • Hygiene regulations compliance
  • Patience and composure
  • Staff training capabilities
  • Food service equipment use
  • Order taking proficiency
  • Restaurant etiquette familiarity
  • Bill calculation efficiency
  • Cash handling
  • Customer Service
  • Payment Processing
  • Opening and closing procedures
  • High-volume dining
  • Table clearing
  • Food preparation
  • Verbal communication

Timeline

Waitress

D-Dems Internationals
01.2019 - 03.2025

Customer service representative

The Apartment Hotel
01.2017 - 01.2019

Master of Business Administration - Hospital

University of Abuja
01.2011 - 03.2016
Florence Funmilayo Ojuade