Flo Saint-Poulof
Dublin
Summary
Highly motivated and results-oriented Social Listening professional with over 4 years of experience in analyzing social media trends and identifying online sentiment for YouTube (via Accenture).
Proven ability to train and coach others, translate languages, and provide exceptional customer support. I obtained Google Data Analytics Certificate to further enhance analytical skills.
Overview
13
13
years of professional experience
Work History
Social Listening Senior Agent for YouTube
Accenture
Dublin, Ireland
03.2019 - Current
- Creator sentiment: Helping the Brand to understand what YouTube creators/viewers think.
- Linking issues to the Support team.
- Coaching and training the agents for the French and German markets on the monitoring tools such as Social Studio and Brandwatch and Sprinklr.
- Monitoring and building weekly and monthly reports.
- I developed a data spreadsheet to help the Client understand the non-Support (Societal) trends of the French Market.
- Building reports for the Teams involved: Policy, Copyright, Trust & Safety, Content Review.
- Detecting and Analyze the Hate Speech in any form (Video, comments, thumbnails) on the French market which Involve a huge knowledge of French culture and politics.
Social Media Community Support for YouTube
Accenture
Dublin, Ireland
07.2018 - 11.2019
- Understanding the problem(s) that users are facing and helping adequately.
- Provide an answer and address the problem, to solve it as quickly as possible.
- Using YouTube Knowledge Base to apprehend the issues.
Free Lance Interpreter (French Language)
Word Perfect Limited
Dublin, Ireland
01.2011 - 06.2018
- Translating French to English on Behalf of Clients, in a Verbal and Written format.
- Attending meetings or conferences.
- Listening carefully to clients / Accurate and succinct reproduction in the specified language.
- Working in Various locations around Dublin Including Hospitals, The Council of Immigration of Ireland, Prisons/Courts.
Education
Google Data Analytics Certificate (8 Parts)
Coursera
01-2022
Train The Trainer Identification & Design QQI L6
DDLETB Tallaght Training Centre
06-2018
Train The Trainer Delivery And Evaluation QQI L6
DDLETB Tallaght Training Centre
Dublin04-2018
CELT Course. Teach English As Foreign Language.
CES School Dublin
Dublin07-2011
Skills
- Customer rapport building
- Organizational Skills
- Highly motivated
- Coaching and Mentoring
- Hard working, Fast learner
- Innovative and resourceful
Affiliations
- I play Guitar in a Heavy Metal Band.
- Collect Vinyls.
- We do archaeological digs with my children.
Languages
French
First Language
English
Proficient (C2)
C2
Timeline
Social Listening Senior Agent for YouTube
Accenture
03.2019 - Current
Social Media Community Support for YouTube
Accenture
07.2018 - 11.2019
Free Lance Interpreter (French Language)
Word Perfect Limited
01.2011 - 06.2018
Google Data Analytics Certificate (8 Parts)
Coursera
Train The Trainer Identification & Design QQI L6
DDLETB Tallaght Training Centre
Train The Trainer Delivery And Evaluation QQI L6
DDLETB Tallaght Training Centre
CELT Course. Teach English As Foreign Language.
CES School Dublin
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