Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Flevin Antony

Flevin Antony

Dublin

Summary

Experienced hotelier with a demonstrated history of working in the luxurious hotel brands and experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Always seeking to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and believing me with responsibilities and challenges

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Anantara The Marker Dublin
01.2025 - Current
  • Promptly accurately take guest orders and requests,ensuring clear communication and up -selling when appropriate.
  • prepare and set up trolleys, trays , according to standard.
  • deliver food and beverages in a timely and professional manner, adhering to anantara service etiquette
  • maintain cleanliness and hygiene of in room dining preparation and service areas
  • make requesition for restocking supplies and ensure equipment in good working condition
  • handle guest complaints, special requests with discretion, empathy and efficiency
  • communicate with kitchen and other department to ensure timely service and accurate orders

Food and Beverage Supervisor

Lifestyle group-DB Hotels And Resorts
08.2023 - 08.2024


  • Worked in 'Espiral' spanish fine dine restaurant of lifestyle group
  • Overlooked the duties of Restaurant and the Lounge
  • Conducted daily briefing to discuss work performance, customer service issues and operational concerns.
  • Trained new hires proper food handling techniques, lounge work flow and safety regulations.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Monitored Restaurant activity and ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ordered Beverages from vendors on a regular basis according to established guidelines.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Investigated customer complaints promptly and took corrective action as needed.

Guest Service Associate

Burj Al Arab, Jumeirah Hotels
11.2022 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Guest Service Associate

Waldorf Astoria By Hilton
04.2021 - 10.2022
  • Served high volume of guests in fast-paced service environments. Delivering exceptional customer care throughout.
  • Maintained customer satisfaction with timely table check-in to assess food and beverage needs.
  • Calculated charges, issued bills, and collected payments, processing accurately to avoid discrepancies.
  • Managed restaurant closing and opening duties.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct allocations.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concern.

Intern

Fairfield By Marriott
12.2017 - 04.2018
  • Provided attentive service and proactively assessed guest needs.
  • Banquet setup expertise
  • Event planning
  • Catering management
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

Education

Bachelor of Hotel Management -

University of Mangalore
01.2019

Higher Secondary -

State Board
01.2015

Skills

  • Food And Beverage Operation
  • Guest Relations
  • Financial Management
  • Fine-dining expertise
  • Wine pairing
  • Inventory Management
  • Attentive, organized, and able to prioritize tasks for optimum efficiency
  • Point-of-sale system operation (MICROS)
  • Sevenrooms (reservations system)
  • Team Management
  • Training
  • Staff Supervision
  • Communication

Certification

  • WSET level-2
  • Food Safety
  • Fire And Safety

Timeline

Food and Beverage Attendant

Anantara The Marker Dublin
01.2025 - Current

Food and Beverage Supervisor

Lifestyle group-DB Hotels And Resorts
08.2023 - 08.2024

Guest Service Associate

Burj Al Arab, Jumeirah Hotels
11.2022 - 04.2023

Guest Service Associate

Waldorf Astoria By Hilton
04.2021 - 10.2022

Intern

Fairfield By Marriott
12.2017 - 04.2018

Higher Secondary -

State Board

Bachelor of Hotel Management -

University of Mangalore

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Flevin Antony