Fionn Oliver
Killarney
Summary
Versatile Senior Sales Associate highly effective at applying excellent planning, time management and customer service abilities to challenging sales targets. Well-versed in developing and deepening customer relationships to build loyal base.
Overview
3
3
years of professional experience
6
6
Certification
Work History
Senior Sales Associate
AIB
Killorglin, Kerry
11.2023 - Current
- Developed and implemented strategies to increase sales volume.
- Provided training and mentoring to junior sales associates.
- Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
- Performed regular follow-up with existing clients to ensure satisfaction levels are maintained.
- Developed relationships with key decision makers at target accounts.
- Participated in strategic planning meetings related to company objectives and goals.
- Educated junior associates on sales plans, personal goals and incentives to motivate them.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Customer Service Representative
AIB
Killarney, Kerry
10.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Education
QFA - Banking And Financial Support Services
Institute of Bankers
Dublin07-2024
Bachelor of Arts - Economics,Politics And Law
Dublin City University
Dublin06-2022
Skills
- Referral Generation
- Revenue Generation
- Sales analytics
- Cold calling skills
- Product Knowledge
- Revenue development
Languages
English
First Language
Irish
Advanced (C1)
C1
German
Beginner
A1
Certification
- QFA Loans
- QFA Regulations
- QFA Investments
- QFA Pensions
- QFA Financial Planning
- QFA Life Assurance
- First Aid
Accomplishments
- Award for generating 50% of total branch referrals in car and home insurance
- Sales award for generating 80% of our YTD merchant referrals in branch
Timeline
Senior Sales Associate
AIB
11.2023 - Current
Customer Service Representative
AIB
10.2022 - 11.2024
QFA - Banking And Financial Support Services
Institute of Bankers
Bachelor of Arts - Economics,Politics And Law
Dublin City University
- QFA Loans
- QFA Regulations
- QFA Investments
- QFA Pensions
- QFA Financial Planning
- QFA Life Assurance
- First Aid
Similar Profiles
Lauren JohnsonLauren Johnson
Graphic Designer at AIBGraphic Designer at AIB
Martina ColemanMartina Coleman
Banking Customer Service Representative at AIBBanking Customer Service Representative at AIB
Sarah SmithSarah Smith
Bank Official Retail Banking at AIBBank Official Retail Banking at AIB