Fionn Kennedy
Dublin ,Ireland
Summary
A highly motivated graduate of the Technological University of Dublin with a Bachelor of Arts in Hospitality Management. I have acquired operational experience as a Café Supervisor at Bewley's Grafton Street, as well administrative experience as the Head of Food and Beverage Reservations at The Merrion Hotel. I am a highly skilled professional with an expertise in phone and email communication, strong time management skills, and a keen attention to detail. I am proficient in payment processing and hospitality operating systems such as Opera Cloud, Micros POS, and SevenRooms.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Head of Food and Beverage Reservations
The Merrion Hotel
Dublin
03.2024 - Current
- Overseen all payment processing for deposits and prepayments for Food and Beverage. I ensured these payments were communicated efficiently to the relevant departments, while posting these payments correctly and in a timely manner.
- Managed each business profile for our three dining locations, such as TripAdvisor and Google. Through engagement, I successfully used this platform to drive covers and increase revenue
- Addressed billing inquiries regarding discrepancies, refunds and payment issues using Opera Cloud and Micros POS.
- Responsible for invoice management, preparing accurate, complete, and timely invoices for guests, travel agents, and corporate accounts.
- Overseen the introduction to new operating systems within the department, such as Opera Cloud and SevenRooms.
- Implemented new reservation policies within the department to reduce cancellations and no-shows.
- Overseen each exclusive event or group from initial call through to event, arrival, billing, and conclusion.
- Took on the role of the Christmas Coordinator for Food and Beverage in 2023 and 2024. This involved being responsible for all dining reservations for the month of December, and managing all billing procedures for Food and Beverage during this period.
Food and Beverage Reservations Team Leader
The Merrion Hotel
Dublin
03.2023 - 03.2024
- Maintained regular and effective communication within the team and at all levels by holding daily briefing sessions and attending hotel meetings when required.
- Established and maintained relationships with all other departments to ensure the smooth and efficient organisation of reservations.
- Applied the hotel policy regarding complaints / comments and dealt with the same ensuring they are resolved satisfactorily.
- Ensured all SOP's are updated on a regular basis and stored in an organised manner.
- Ensured that the M-Drive is organised, and all items are easily accessible.
Café Supervisor
Bewley's Grafton Street
Dublin
05.2022 - 03.2023
- Effectively scheduled and allocated an assigned team in
alignment with operational and customer needs by
adjusting daily section plans. - Created and deployed successful strategies to boost café
performance, streamline food and beverage preparation processes and reduce waste with the emphasis on up selling and increasing
spend per head. - Managed and controlled the volume of guests within the café to ensure all areas of the café do not become overwhelmed and assisted in all areas of the café when necessary.
- Managed and controlled all stock and PAR levels for the café. I
also overseen all PO's and invoices for incoming deliveries. - Controlled and monitored the handling of our teams cash transactions by using cash reconciliation forms as well as organising our G4S system to exchange and handle cash sales.
Café Team Leader / Head Barista
Bewley's Grafton Street
Dublin
01.2020 - 05.2022
- Maintained and supervised the quality of all food and beverage items
prepared, and ensured that all HACCP requirements are met with
team members all operating through our cafes SOP's. - Evaluated regular coffee audits within the café based on
beverage quality, appearance and presentation while taking
corrective actions and reporting to barista training managers. - Innovated and adapted a new barista operating structure to cater
for a high volume of demand and to achieve maximum efficiency.
Hospitality Associate
Bewley's Grafton Street
Dublin
11.2017 - 01.2020
- Prepared table cheques and processed cash and card payments with accuracy.
- Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen as well as baristas.
- Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering.
- Expressed a great ability to adapt through working within different departments in the café. Learning new skills in that process through being trained as a barista and café server.
Food and Beverage Internship
The Mövenpick Hotel Amsterdam
Amsterdam
01.2019 - 09.2019
- Accomplished in compliant resolution, acknowledging, responding and resolving guest issues.
- Maintained hotel communication channels to deliver messages between all departments.
- Provided detailed product knowledge of food and beverage pairings while upselling items to improve sales and the customer experience within the hotel restaurant.
Education
Bachelor of Arts - Hospitality Management
Technological University Dublin
Dublin 09.2018 - 05.2021
Skills
- Accomplished phone and email communication
- Strong time management
- Keen attention to detail
- Strong numeracy
- Food safety certified (HACCP level 2)
- Payment processing
- Hospitality operating systems (Opera Cloud, Micros POS, SevenRooms)
- Managing PAR and stock levels
- Administration (Proficient in Excel, Word, PowerPoint)
- Managing databases and data entry
- Strong customer service
Timeline
Head of Food and Beverage Reservations
The Merrion Hotel
03.2024 - Current
Food and Beverage Reservations Team Leader
The Merrion Hotel
03.2023 - 03.2024
Café Supervisor
Bewley's Grafton Street
05.2022 - 03.2023
Café Team Leader / Head Barista
Bewley's Grafton Street
01.2020 - 05.2022
Food and Beverage Internship
The Mövenpick Hotel Amsterdam
01.2019 - 09.2019
Bachelor of Arts - Hospitality Management
Technological University Dublin
09.2018 - 05.2021
Hospitality Associate
Bewley's Grafton Street
11.2017 - 01.2020
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