Fiona Weston
Co.Mayo
Summary
Resourceful Facilitator known for high productivity and efficient task completion. Specialise in effective communication, problem-solving strategies, and group management techniques.
Excel in leadership, adaptability, and empathy, ensuring smooth facilitation and positive outcomes in diverse group settings. Possess ability to create engaging environments that foster learning and collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and eager to contribute to a dynamic team and support organisational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Clinical Audit Facilitator
Cwm Taf Morgannwg University Health Board
Llantrisant
05.2020 - Current
- Managed multiple projects simultaneously while maintaining quality standards.
- Managed logistics including scheduling, room bookings, catering orders.
- Facilitated group discussions and activities to ensure successful outcomes.
- Evaluated facilitator performance against predetermined criteria set out by management.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Ensured compliance with all applicable laws, regulations and standards.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Clinical Audit Facilitator
Cwm Taf Morgannwg University Health Board
Llantrisant
06.2019 - 05.2020
- Encouraged collaborative problem solving through active listening techniques.
- Maintained records of attendance, participation, and other relevant information.
- Supported learners by providing additional guidance where necessary.
- Managed multiple projects simultaneously while maintaining quality standards.
- Facilitated group discussions and activities to ensure successful outcomes.
- Developed tracking systems for departmental projects and initiatives.
- Coordinated internal meetings, including scheduling, minutes
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Organized and maintained filing systems for sensitive documents.
- Provided administrative support to various departments within the organisation.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of updates and events.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
Cancer Services Coordinator
Cwm Taf Morgannwg University Health Board
Llantrisant
08.2014 - 06.2019
- Analysed trends in cancer registration data to identify opportunities for improvement in patient care or operational efficiencies.
- Facilitated communication between various stakeholders involved in Cancer Registry operations both internally and externally.
- Compiled statistical reports summarizing cancer incidence rates by demographic characteristics such as age, gender, race and ethnicity and geographic location.
- Developed monthly reports detailing cancer registry activities for management review.
- Reviewed patient charts for completeness, accuracy, and compliance with regulatory standards.
- Assisted with the development of protocols for managing data collection processes related to cancer cases.
- Performed follow-up on incomplete or missing information from physicians, hospitals, laboratories, and other healthcare facilities.
- Collaborated with multidisciplinary teams, including clinical staff, radiologists, pathologists, and oncology to ensure accurate recording of diagnosis and treatment information.
- Adhered to GDPR requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care in meeting diagnosis to treatment targets.
- Compiled and coded patient information or data in appropriate computer system.
Medical Secretary
Cwm Taf Morgannwg University Health Board
Llantrisant
03.2007 - 08.2014
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Managed daily calendars for consultants and junior doctors, setting up clinic appointments as needed and monitoring capacity.
- Ensured GDPR compliance was maintained throughout the practice by following protocols.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the clinicians
- Coordinated referrals between primary care and specialists as required.
- Facilitated communication between patients, clinicians, and other healthcare professionals.
- Transcribed clinic letters and operation notes into the electronic health record system.
- Prepared correspondence such as letters, reports or memos on behalf of the team.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Transcribed medical dictation and prepared referral letters.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Managed physician correspondence and drafted medical reports.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Managed consultant calendar, scheduling patient appointments and procedures.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
Administrative Assistant
Cwm Taf Morgannwg University Health Board
Llantrisant
08.2004 - 03.2007
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organised fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Coordinated mailings including sorting mail and directing to appropriate area/personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Education
Some College (No Degree) - Level 7 Leadership&Management
CMI
WalesSkills
- Strategic Planning
- Operations Management
- Business Administration
- Data Analysis
- Negotiation
- Staff Management
- Problem-Solving
- Project Management
- Time Management
- Team Collaboration
- Effective Communication
- Adaptability
- Attention to Detail
- Self Motivation
- Analytical Skills
- Reliability
Certification
- level 7 Leadership & Mangement
- Aspire - leadership course
- NHS - IQT silver Award
- NVQ administration level 2 & 3
- 6 A levels - leaving certificate
- 10 GCSE's - intermediate certifcate
Timeline
Senior Clinical Audit Facilitator
Cwm Taf Morgannwg University Health Board
05.2020 - Current
Clinical Audit Facilitator
Cwm Taf Morgannwg University Health Board
06.2019 - 05.2020
Cancer Services Coordinator
Cwm Taf Morgannwg University Health Board
08.2014 - 06.2019
Medical Secretary
Cwm Taf Morgannwg University Health Board
03.2007 - 08.2014
Administrative Assistant
Cwm Taf Morgannwg University Health Board
08.2004 - 03.2007
Some College (No Degree) - Level 7 Leadership&Management
CMI
- level 7 Leadership & Mangement
- Aspire - leadership course
- NHS - IQT silver Award
- NVQ administration level 2 & 3
- 6 A levels - leaving certificate
- 10 GCSE's - intermediate certifcate
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